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Submitted bill for shots only covered…
Submitted bill for shots only covered half of the vaccines
Insurer: Spot
By: Robert Payne
Much higher rates in 2024, much lower ratings/reviews!
I have had Pets Best since I got my dog 5 years ago. I have never submitted a claim and fortunately, my dog is pretty healthy. I noticed starting 2 years ago that their prices were increasing by leaps and bounds compared to other insurers and they were also dropping in the ratings. I have a $1,000 deductible on my plan and I have never submitted a claim. Last year the price increased by $100 with no additional benefits offered. This year, however, the price increase was astronomical in my opinion. The price went from $401 last year to $628 this year!!! That's an increase of $227 and I have the highest deductible possible!!! I can see why they've dropped out of the top 5 recommended pet insurers. If for no other reason, their prices are out of this world! I think it's probably time to look for another insurer - one that is ranked higher with their member reviews and also one that is ranked higher by the companies that rate pet insurers. Additionally, when I called their "Vet" helpline, no veterinarian was present to answer my questions. The girl answering the phone was a vet tech who seemed to know less than I did about dogs. She had to look up the answers to my questions AND then she gave me incorrect advice. Fortunately, I did not listen to her since she did not sound credible. I complained about the fact that they advertised having a vet available when this was untrue, but it was to no avail. I wonder if perhaps that is why my rates increased so much this year...
Insurer: Pets Best
By: Gayle Gwozdz
Fantastic pet insurance put my claim in…
Fantastic pet insurance put my claim in and within 2 days was approved.
Insurer: Spot
By: Elizabeth Noyes
Amanda Mello - great agent from Fetch
Speaking to Amanda Mello from Fetch was so great - informative, outlined everything I needed to know and feel comfortable now that my Bodhi will be covered for any unseen circumstances for life. Great experience all around.
Insurer: Fetch Canada
By: Audrey
I always get the answers I need
I always get the answers I need. Whatever is going on embrace customer service has been kind and very helpful.
Insurer: Embrace
By: Angela Tillman
Though they don't cover exams when you have an unexpected health issue--this insurance delivers!
Both pets have been on this insurance for years. Recently my dog has been diagnosed with cell abnormalities and started feeling sick. The insurance covered a very fair share of the work he needed to get better. Having helpful insurance was a huge stress relief so I could focus on getting him to the doctors he needed.
Insurer: Healthy Paws
By: Jennifer Garcia
Kindness and Professionalism
Ky was empathetic , professional, and resourceful. Assisted with finically resources that were unavailable through the Fetch. A superior experience in customer service and humanity. Bart And Rev Dianna Speidel,LCSW
Insurer: Fetch
By: Dianna Speidel
Petsbest Has Gone Downhill
Petsbest use to be amazing. However, I am not struggling to have them pay. The claim was approved with a statement of how much they would pay. However, the money has not been deposited and every time I call Petsbest I am told to wait a few more business days. Every time I talk to someone I am given a different excuse as to why they haven’t paid. I use to recommend Petsbest but I will not recommend them anymore.
Insurer: Pets Best
By: Daniel
All my experiences either in the form…
All my experiences either in the form of phone calls, claims or emails have been great experiences. Because of JJ’s insurance we were able to get her radiation and got another wonderful year with her that we are so very grateful for. There were no questions no arguments or trying to get out of paying for it on your end. It made it much more feasible for us and we were not ready nor was she to say goodbye. Since then we have had to say goodbye but her insurance even in this helped cover the at home euthanasia we chose in order to make her transition less stressful for all of us and more personal and in reality a little less tragic. I couldn’t imagine the drive to the vet the cold sterile room that didn’t smell like home to her, the drive home without her in our arms. Anyway, thank for always being there for us. We have adopted a new puppy since and have entrusted her future care with your insurance company as well. I just couldn’t see going anywhere else or trusting anyone to make difficult financial decisions easier for her health. We would find a way no matter what. But this makes anything she might need in the future a no brainer. Thank you so much for your past and future support. They are our fur babies and I just want them to have the best healthiest lives possible and your company certainly plays a major role in that. Thank you again, Kyle, Crystal, JJ and Rowen
Insurer: Embrace
By: Crystal Bittner