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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My dog had cataract surgery and Fetch…
My dog had cataract surgery and Fetch insurance paid the claim. But, The next year , 2024, they raised my deductible from $250 to $500 and lowered my reimbursement rate to 70%. This was done because my pet had to have cataract surgery. I was penalized because of his eye condition. They informed me by a email that I was stuck in this new rate. I’m in the process of looking for another pet insurance. Definitely I don’t recommend this company. FETCH PET INSURANCE. I’m sorry I can’t give them a lower rating than 1 Star, they deserve NO STARS. Thanks
Insurer: Fetch
By: Peggy Williams
Human touch is the best !
Helpful and polite interaction with Tamana, our customer service representative. Personal touch made it happen.
Insurer: Sonnet
By: C. Millette
Amanda Mello is absolutely wonderful!
Amanda Mello is absolutely wonderful. She guided me through the policy, answered all my questions. She truly listened to me and my concerns. She is a true asset to your company. I wish all companies had call specialists as pleasant and knowledgeable as Amanda is.
Insurer: Fetch
By: Philip Broome
Always friendly,understanding and…
Always friendly,understanding and patient
Insurer: Sonnet
By: Brenda McNair
Extremely dissatisfied with this…
Extremely dissatisfied with this company. Recently insured my 2 cats with this company a month ago by paying the full annual premium quoted. After a month I started seeing some additional charges on my credit card which was strange as I had already paid in full for the year. After calling them I was told that these charges were because "the location we live in may affect the cost of the policy". The silly thing is that the new residence is just 2 blocks distance from my previous address. The main issue here is not just the nonsense of the charge but the fact that at no point were we made aware of this extra amount as we were changing the address or when it would be charged. I will finish the year's policy and be done with this company for good.
Insurer: Fetch Canada
By: Jose Gerardo Barron
quickness of reviewing claims
quickness of reviewing claims
Insurer: Spot
By: Jenny Frazier
The gentleman I spoke with was a great…
The gentleman I spoke with was a great customer service rep. Answered all questions and explained with ease.
Insurer: Sonnet
By: Justin
The experience was great!
The experience was great! Joshua Sabado helped me out big time. Anything I asked he had an answer so I appreciate that! Thank you
Insurer: Fetch Canada
By: Jibraeil
Great Insurance for Pets!
Claims are handled quickly! The folks at Fetch are pleasant and very helpful. I strongly recommend this service for pet owners.
Insurer: Fetch
By: Ellen Mayer