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Pet parents across the U.S. and Canada have left over 220,795 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This company is a scam
This company is a scam. I have had them since my dog was BORN and they still claim he had preexisting conditions in order to avoid a payout
Insurer: AKC
By: Ryan Martin
We missed the discount when enrolling…
We missed the discount when enrolling by 2 days. We were very busy with the holidays and couldn't sign up within 24 hours and as a result we weren't given the discount. Edited: You are correct that was the offer, however that doesn't change the fact of how much money we lost because we were a day or two off. An offer to refund that money and give me the offer would have been more appreciated than your explanation and would have changed my opinion of your company. Instead, it solidified my thinking that I would never recommend this company and tell others to look elsewhere.
Insurer: Trupanion
By: customer
I’m thinking bout canceling my pet…
I’m thinking bout canceling my pet insurance. It been difficult to get a claim. Had to run my baby to the vet to get a run around. She’s only 4 months has had 3 visit which are all on file and I have the information needed. I had to call multiple times. If the claims can’t get processed by next week I’m switching to spot. Also the rep for fetch completely emailed the wrong vet! Claim was approved after submitting the information multiple times and only was approved after the vet had to email what I already submitted. Also the most recent claim got approved 12/29 visit before the visit that happened at the being of the month which just approved a few days ago.
Insurer: Fetch
By: Brandon White
Money was no object
Thanks to Healthy Paws, it was easy to say, "Money is no object" when our Piper became sick. She had a large mass on her spleen that appeared cancerous and had probably metastasized. She needed a splenectomy ASAP, but her platelets were dangerously low. She wasn't suffering, so we were committed to anything it would take to make her well again. She spent a combined total of 10 days in the hospital with a few days at home in between, while being pumped with meds to try increasing her platelets. Nothing was working, so as a last resort, we were presented with the option of a platelet transfusion in order to do the surgery. Unfortunately, there was still a very good chance she wouldn't make it through, and even if she did, chemotherapy would not be an option due to her low platelets. NOT ONCE did we have to consider the cost of the surgery and/or chemotherapy because we had Healthy Paws standing behind us. But not wanting to put her through all of that, we switched to comfort care mode, until her symptoms returned with a vengeance and we knew it was time to say goodbye. My husband would have mortgaged our house for his baby girl if necessary, but after $20,000 invoiced, we were only out-of-pocket an affordable $4000. We will never get another dog WITHOUT Healthy Paws. The peace of mind alone is worth every penny.
Insurer: Healthy Paws
By: Janet Arellano
Very easy and quick to set up!
It's easy to interact and very helpful. People are extremely nice and gave me easy options for what I needed to do.
Insurer: Sonnet
By: Betty Ann Hardwick
Good and quick communication
Good and quick communication. While deciding what type of treatment to choose for my dog’s lymphoma diagnosis, Embrace empathetically helped me secure a pre-authorization so I knew what would be covered, which ended up being everything minus the deductibles for a doxorubicin treatment plan. They explained that they would have to review all of my dogs medical records for the past 12 to 14 months, which might take a couple of weeks, to make sure that she did not have a pre-existing conditions related to her symptoms before I took out pet insurance with embrace.
Insurer: Embrace
By: Dawn GAMBERALE
The cost is wonderful
The cost is wonderful. The time of response was fast and it was so easy to transmit bills. It was so unexpected.
Insurer: Spot
By: Bernice Garnett
Carmen gave me excellent Custumer service
Excelente Custumer service. Camen answer all my questions and concerns. Very professional and helpful.
Insurer: Prudent Pet
By: Sandra mom & Andy son Medrano
Your prices were in line
Your prices were in line , your reviews were great!
Insurer: ASPCA
By: RAE
I've had Embrace pet insurance since I…
I've had Embrace pet insurance since I adopted my puppy. Every experience I have had has been pleasant and their claim submission is fast and easy. I am so grateful that I invested in pet insurance and I will always be an Embrace customer.
Insurer: Embrace
By: Ashley Bohn