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Very slow claim response time
In March I signed up for a new policy which included health and wellness and I submitted my claim 4/2 and it is a simple wellness check up and it is still in process. It is not that complicated of a claim and I will be submitting another wellness claim next week. I had a previous pet insurance for my other dobie and they would process claims immediately. I am second guessing my decision now. They did email me and stated they are taking a little longer than expected and might need additional info from my vet? I sent in all my paperwork from the vet wth??
Insurer: Pets Best
By: Kim Signore
Skip it. Not worth the $$
As my dogs were aging, I got the insurance, trying to be financially responsible. One of the worst financial decisions I've made. I've spent over $6k for two dogs in 3 years; the premiums increase each year. AND they denied the ONE claim I submitted, for my dog's euthanasia. It's a scam.
Insurer: Pets Best
By: Lisa
Pets Best Continues to Impress
Pet's Best continues to impress. After just submitting claims for bladder stones surgery and follow up, we found that our pup had a mass on his thyroid which needed to be removed. Pets Best covered the consult, the surgery and post-op follow-up all per the policy. The premiums continue to go up as the dog ages, but I believe that they have been worth it. As this is our first dog, I wasn't even sure about buying pet insurance and many people told me it was not needed, but every Vet I've been to has told us what a smart decision it was, and Pets Best continues to prove them right. We may need to have follow up cancer treatment for our dog, and having Pets Best really does help to make decisions about our dog's care easier. Thank you Pets Best.
Insurer: Pets Best
By: Vincent
A good service at a bad time
I have been very happy with the services provided. It is easy to submit a claim and receive your payment, and even discuss with customer service (a rarity today). Would recommend to anyone for their beloved pet.
Insurer: Healthy Paws
By: William
Best in Class
Can’t see how anyone can complain about their coverage, price or customer service. My experience has been fantastic. 5 STARS
Insurer: MetLife
By: Juan
ASPCS pet insurance is a horrible rip off. Save yourself the grief!!
One star rating only so that I can provide a review. They deserve a NEGATIVE RATING. ASPCA medical insurance is a joke, they take your money on a monthly basis for an insurance premium, and pay no claims. They are a FRAUD!!! My only hope is that the money I have paid to ASPCA for medical insurance for both my dogs, is not lining the pockets of the executives, but truly going to help animals. I doubt it as ASPCA medical insurance is a scam. I sent in a claim with medical documents for my dog when he collapsed and was denied, for " Pre-existing condition" which is untrue as my dog has never collapsed before, and he was undiagnosed as the vet could not figure out the cause, and speculated heat stroke, or seizure but undiagnosed. I appealed and the denial and ASPCA claimed non receipt for the appeal, resent at the request of support again, heard noting at all. I've sent in other claims for medical visits and they too were denied stating "Pre existing condition". Such a scam... I'm canceling this insurance to stop this company from extorting money calling it medical insurance. Please do your homework before signing up for insurance with this company. Don't give them a dime for medical insurance, try other companies, please save your money, don't pay it to ASPCA. You will get nothing in return.
Insurer: ASPCA
By: G. Hart
excellent service
Friendly people very helful very fast service. would recomend to anyone
Insurer: Embrace
By: Robert Strother
Once I got the hang of filing claims…
Once I got the hang of filing claims through the app, it was easy. The only concern was that the diagnosis choices did not cover my claims.
Insurer: Embrace
By: chaz
Glad I learned about FETCH
I called because I thought my dog’s current policy (with a massive company) didn’t cover that much and the people who work at my vet’s office have FETCH so I called and spoke to Joshua S. He was so patient and answered all my questions including questions from a friend who stopped by - I just signed up!! If Joshua is any indication of the customer service at FETCH it’s a win win for my dog!!! My dog doesn’t have a lot of issues but it’s good to know he’s got good coverage!
Insurer: Fetch
By: Betsy A
Prompt and Professional
I have been a Healthy Paws customer for more than 10 years. One of my dogs recently went through cancer treatment, and Healthy Paws' quick reimbursements made the "journey" easier and saved me so much money. If you sign up for direct deposit (instead of having checks mailed to you), the wait from filing a claim to reimbursement is less than a week. Whenever I have experienced a delay, it's been due to one the following: 1) My invoice was incorrect -- for instance, the bill for a medication purchased on Chewy.com should be the one entitled "Final Details," not just "Details," because "Final Details" includes any discounts. (Once when I submitted "Details," Healthy Paws sent me an email asking me to submit an invoice with my claim, so I was very confused. Understandably, there are many types of bill headings, but the email could have been clearer. I had to call to find out what was wrong.) 2) Paperwork was incomplete -- always provide every page, even if the last page merely shows that you have a zero balance at the vet's office. 3) The claim needed medical records -- ask your vet for a pdf of the relevant medical notes so that you can attach them to your claim. After Healthy Paws knows about a pet's condition, you don't need to continue providing records regarding, say, the monthly medication. The Healthy Paws' website is easy to navigate, so look at the list of plan exclusions and how reimbursements are calculated because it differs from human medical plans. I recommend calling to ask questions because the reps are helpful. No insurance is perfect because a pet owner wants low premiums with full coverage. But, whenever I experience unexpected vet visits, I am always thankful that I have Healthy Paws. You never want to delay or avoid treating your pet just because you don't have insurance.
Insurer: Healthy Paws
By: Pet Owner