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Pet parents across the U.S. and Canada have left over 215,886 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Stay far far away from Nationwide Pet…
Stay far far away from Nationwide Pet Insurance. My cat just turned 2 years old. He had an initial appointment when he was 3 months old to be vaccinated and neutered. He is a healthy indoor cat who has not needed to see a vet until he had a urinary obstruction in April 2023. He was treated and then sent home. A few weeks later he had another obstruction. Upon recommendation from both of the emergency vets and his regular vet, surgery was preformed to eliminate the possibility of future occurrences. I filed a claim with Nationwide. 5 months later the claim is still not resolved. I keep getting letters asking for vet records that do not exist. I have spoken with Nationwide multiple times to explain that they have all the records that exist for my cat. I have filed a medical record gap form. I have sent a letter detailing all of my cat’s vet visits and still nothing is resolved. The only bright spot was Care Representative Kiahara. She is the only person out of the many that I have spoken with who took the initiative to contact her supervisor and find out what was going on. She explained that the underwriter was confused about some information included on the medical record gap form so I sent in another email explaining everything and it’s been radio silence. While all the agents have been polite, Kiahara has been the only one to take initiative and find out what is happening with my claim. I called again today and was given the standard line about how they need time to review the information. It has been almost 5 months. The lack of communication is frustrating. This has not been a pleasant, easy experience. F757634
Insurer: Nationwide
By: customer
Horrible
Horrible. I’ve called insurance adjuster was out of town and couldn’t help. When she came back, she called me at time I’m at work. Even when I left a perfect time to contact me daily. She did this twice. And I was told she’d be out of the office again for a couple days. So, I’m very unhappy with that. Also, without notice my rate was raised and I wasn’t told nor did I receive an email at all about this. I had to log in to my account to find out. I would love to talk with someone about this. But seems like I can never get to anyone at a good time.
Insurer: Embrace
By: Jennifer R Palomo
Great super fast service.
Great super fast service.
Insurer: Spot
By: K Neumann
Constant communication
Constant communication is great
Insurer: Pets Best
By: Marlene Naranjit
Always responds fast on claims
Always responds fast on claims. Most people I have spoke to our friendly
Insurer: Spot
By: Tina W
Do not hesitate to try Sonnet
Do not hesitate to try Sonnet. Make phone call or chat. It is easy to get policy at very competitive rate.
Insurer: Sonnet
By: Svitlana
Misleading insurance - don't recommend
Unfortunately I had thought I found a great pet insurance provider with Fetch. I have been using Fetch for 3 years with our Dog. I had the highest of the insurance plans with unlimited coverage, low deductible and high reimbursement rate. I accepted Fetch's increased yearly renewal fee as I wanted to best coverage for our dog. This year when my plan was renewed they automatically dropped me into their low-end insurance plan saying we used our insurance to a level where they paid for insurance claims higher than our monthly amount so we were automatically reduced into a low-end offering and nothing we could do about it. This is completely upsetting - after all, isn't insurance supposed to be used? After speaking with 2 Fetch representatives (manager) they called attention to fine print somewhere which is their loophole to doing this unfortunate action. Fetch will penalize you for actually using their insurance. I don't recommend moving forward with choosing Fetch as your animal insurance coverage- if you ultimately end up using your insurance you will get penalized. As a high advocate for dogs and as someone who is very involved in national dog groups and leading my own chapter, I will be letting all my alliances and members know this is not the insurance to choose if they want best in class support. This is very unfortunate as I wanted to very much like Fetch and had a few good experiences with them, but was proved very wrong.
Insurer: Fetch
By: BONNIE BOYES
I was really unsure about what pet…
I was really unsure about what pet insurance company to go with . It took me the longest time to go through them all and pick. I was so worried about it becoming more of a headache, I was worried about having to fight with an insurance over claims and it being more stressful than beneficial. But I took a chance and signed up my two frenchies with SPOT. I am here to tell you I’m so glad I did . Like beyond happy I became a SPOT client. It’s so easy to submit claims, the app is perfect, easy to navigate. The company has been so kind, over the phone, through email, always so kind!! The specialty hospital we go to has had to communicate with SPOT and all they could tell me was how amazing their customer service was and how nice the representative was . I was thrilled to hear SPOT was not only wonder to us but also to the hospital we work with. This company has allowed me to save my girl, she was able to have a surgery done that saved her life and they made the whole process stress free for me on the financial end of it. So grateful I’m A SPOT client , hope they never change.
Insurer: Spot
By: Meg Ammari
The company has very pleasant and…
The company has very pleasant and patient call takers. Unfortunately, the methods of actually approving claims are ridiculous. My dogs claim was entered over 3 months ago, and PetsBest keeps claiming they didn’t receive medical records, when I myself, as well as my vet, sent them. I’m more than frustrated and angry, and I’m owed over $5,000, which I don’t believe they want to pay. Excuses excuses! PetsBest needs to do a better job!
Insurer: Pets Best
By: Tonya Hodgson
We are extremely pleased with Spot Pet Insurance.
So far we are extremely pleased with Spot Pet Insurance. This is the first time we have ever purchased Pet Insurance, so were a bit apprehensive at first. We have a Pembroke Welch Corgi (Zoe) and after reading about the breed, we felt that we should buy pet insurance while she was still a puppy. We are very glad we made this investment. Zoe has had a couple of issues that were fairly expensive to diagnose. Spot Pet Insurance responded pleasantly, quickly, and accurately to all questions we had about each incident. They also processsed each claim expiditiously. We highly recommend Spot Pet Insurance for anyone interested in purchasing pet insurance.
Insurer: Spot
By: Robert L.