224,598+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,598 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Buyer Beware
We have been Embrace customers since 2019. Before Embrace became part of the JAB-backed pet insurance group, our annual increases were relatively modest and the customer service was excellent. Since then, our premiums have risen almost 100% each year. Last year, our policy covering four dogs was $655.10 per month. After one of our dogs passed away and was removed from the policy, our renewal for only three dogs increased to $773.25 per month, or $9,279 per year. We have been trying for more than a month to adjust the coverage, but Embrace’s online “Edit Coverage” feature has been unavailable. Their website still advertises the ability to review and change coverage online, yet we cannot actually use it. Every time we call, we spend an excessive amount of time on hold. We have been promised callbacks that never came and given case numbers without the problem being resolved. At this point, we have filed complaints with the Indiana Department of Insurance, Indiana Attorney General, and FTC. A company charging nearly $800 a month should, at the very minimum provide a way for customers to manage their policies.
Insurer: Embrace
By: Ali Schwartz
My recent experience with Pumpkin…
My recent experience with Pumpkin Insurance was outstanding! Speedy processing of claims! I highly recommend this company to any and all pet owners! You never know when you may need them! They were a timely blessing!
Insurer: Pumpkin
By: customer
I have been able to easily enter a…
I have been able to easily enter a claim and have received reimbursement within a few weeks time.
Insurer: Spot
By: Carolyn Gangi
Coverage explanation…
I would like to see a breakdown on the coverage decision behind my claim.
Insurer: Spot
By: Audrey Rambikur
I appreciate the office staffs…
I appreciate the office staffs friendliness and professionalism. The doctor was outstanding taking time with my girl and explaining the diagnosis and treatment to me. My only suggestion would be to try and shorten waiting time.
Insurer: MetLife
By: Maryann
Everything was exemplary
Everything was exemplary. Kelly was a pleasure to work with from start to finish. I wish everyone was like her. She made the whole entire visit totally enjoyable again. I wish everyone was like Kelly. Thank you very much.
Insurer: Fetch
By: John Gorea
Fast turnaround for review of claim &…
Fast turnaround for review of claim & covered expense payment.
Insurer: MetLife
By: customer
Fast and reliable
Spot is great, had other insurer and was not as good. Very content
Insurer: Spot
By: Lorena Gonzalez
Excellent customer service
They are quick and efficient.
Insurer: Spot
By: Jennifer Mason
affordability and claim process always…
affordability and claim process always smooth no issues
Insurer: Spot
By: Alex