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Check fine print
Registration for new insurance is set up to run smoothly. Filing a claim was easy and was handled quickly with a check already on its way. However, do be sure to read the fine print of the Wellness/Preventative insurance. We had a number of costs for our new puppy to get him "up and running". Our vet has a puppy plan that we purchased for $300, and we added on some immunizations to that too, reaching about $400 for the first visit (all eligible for reimbursement). We were only reimbursed the amount we spent annually on the wellness insurance (so...cut even on purchasing the insurance, which is not the point of purchasing insurance), and I checked and found fine print that if a vet offers a "puppy plan" bundle, they only reimburse up to the yearly fee. They may have a good reason for this, but it does not instill trust for future claims.
Insurer: Pumpkin
By: customer
I always get excellent customer…
I always get excellent customer service; they always ask about my cats by name. They make my feel like they really care.
Insurer: Fetch Canada
By: Karick Ricker
They will find any reason to try to deny claims
This company will happily take your money for years and then when a claim is made try to find reasons not to pay. Pre-existing conditions make sense but when they start to blame other ailments and issues on that issue just so they don't have to pay, it's criminal. Their customer service team is very nice and sympathetic, they may even agree that it's the wrong decision but they do not have a say.
Insurer: Pets Plus Us
By: Sean
Informative and efficient
I was interested in getting more information prior to signing up with Fetch and Joshua did a great job at providing me with information about coverage. He answered all of my questions, was very knowledgeable and informative. Joshua also followed up with an email and his response time to additional questions via email was quick and efficient. Fetch is officially my insurance company for my new fur baby.
Insurer: Fetch
By: Lillian C
I paid the insurance and when they sent…
I paid the insurance and when they sent them the first vet bill, they paid nothing!
Insurer: Prudent Pet
By: niikiimediinagmail.com
Making a claim and receiving…
Making a claim and receiving reimbursement was very quick and easy.
Insurer: Figo
By: Erica
Totally dissatisfied’ The information was not clear regarding…
The information was not clear regarding the process for claims. None of my claims were paid, some for not being turned in. I had been told I could turn them all in at once as long as it was before the policy end date. Others were not paid because someone determined illness started before the policy wait period. I disputed the decision and let them know if the claims were not paid, I didn’t want to renew the policies. You went ahead and charged me for renewal and did not pay any claims.
Insurer: Figo
By: customerpatricia
Be sure to read your policies…
Be sure to read your policies carefully. You are most likely better off just putting your monthly payment in a savings account than purchasing this insurance.
Insurer: ASPCA
By: Brendan Connolly
I'd like to give kudos to Kelsey who…
I'd like to give kudos to Kelsey who helped me June 3rd, 2024 in processing my recent claim for my adopted dog. She was so helpful and understanding, and more than the app itself, the kind human interaction is why I'm leaving this review but pretty happy with the app and the company as well!
Insurer: Fetch Canada
By: Golnoush Yazdani
Fetch is not worth it
Once Pet Plan sold to some other company and became Fetch, the entire website, app customer service, and coverage went down significantly. Pet Plan was awesome, Fetch is awful. It’s impossible to get a customer service person on the phone, their chat bot is broken, and their coverage has become very scammy. They have increased prices, decreased coverage, increased deductibles, and tried to do this all secretly. I plan to move my pets to another insurance. Add on: Fetch responded that I should call them for help. I have, and the wait times were so long and their hours so short that I didn’t receive any help.
Insurer: Fetch Canada
By: A T