223,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I would not recommend to anyone!
The most frustrating pet insurance I've ever had! Their selling point is that claims are supposed to be easy to process and that could not be farther from the truth. My dog has 2 pre-existing medical conditions. He had them when I started my previous 2 pet insurance policies from other providers. Both previous providers gave me a written list of his pre-existing conditions so I was clear about what would and would not be covered when making claims. After my very first claim was denied based on a pre-existing condition I asked them for a list of all the pre-existing conditions they had for my dog based on the medical records I provided and they told me they cannot give me that. What?! They said each and every time I file a claim someone is manually reviewing his 11+ years of medical history (no wonder it takes them WEEKS to even look at a claim!). And now every review a claim is subjective as different reviewers may have different opinions about his medical history. Or worse, just have no idea how to read medical records and claim that my dog was diagnosed with a condition that the notes actually say the doctor was RULING OUT! So unbelievably frustrating! Additionally they are constantly requesting new medical records even through they have my dogs full history. With my last 2 pet insurance plans all I ever needed to provide was an itemized invoice from my visit. Spot will not process a single claim without the detailed medical notes from every single visit, which leads to even longer delays in processing. Switching to Spot was one of the worst decisions I've ever made. I would not recommend them to anyone!
Insurer: Spot
By: Sondra Riehart
Great customer service and support
Great customer service and support, staff is very informative and helpful when asking for help for your pet needs
Insurer: Nationwide
By: customer
It was so easy
It was easy - everything that I would’ve had questions on was right there in the links provided. Seamless purchase. Thank you.
Insurer: Nationwide
By: rocki.tt
Great service and good responsive…
Great service and good responsive payment. Thanks
Insurer: MetLife
By: Loyd
Timely review of claims and payment…
Timely review of claims and payment submissions along with excellent customer service
Insurer: MetLife
By: Latoya Beatty
Quick turnaround for payment!
My sweet dachshund got IVDD and lost function in her back legs. Time is important when this happens. I took her to the emergency vet and she had back surgery an hour later. She is still recovering but has full functionality. Pets Best took care of my claim fully and quickly. Thank you so much! Took away so much of the financial stress!!!
Insurer: Pets Best
By: Susan Kuker
Having pet insurance is a God send
Having pet insurance is a God send! Easy process & quick reimbursement thru MetLife Pet
Insurer: MetLife
By: Richie