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Very easy to file a claim
Very easy to file a claim. The site is just as easy to navigate. Response time is quick and access to to all information pertaining to your claim is right there to look at.
Insurer: Trupanion
By: Howard Lewis
Trupanion sets conditions so that it…
Trupanion sets conditions so that it takes the perfect storm to have one's pets take advantage of benefits. Now they are increasing premiums. Be sure to shop around.
Insurer: Trupanion
By: Michael Abraham
GREAT service with some room for improvement!
We’ve had our policy for 2 months and overall the service has been great! The only issue I’ve had so far, which was taken care of, is that one of my claims was processed through the automated system and deemed as a pre existing condition. Since my pup has had insurance since the day we brought her home, this was impossible. A simple call to customer service and my claim was pushed back in and approved within 24 hours and we were reimbursed successfully after only another 1-2 days! This is impeccable service in my opinion. I would recommend revamping the automated processing system to avoid this mistake in the future as some pet owners may not know to call about this issue which could result in a negative experience and loss of customer! Also, every CSA I’ve spoken to has been wonderful! Glad we switched away from Pets Best!
Insurer: MetLife
By: Athena & Zara
Trupanion is the best pet insurance…
Trupanion is the best pet insurance I've used so far. My Huskey mix was not insured when he needed urgent care the first time and after my vet convinced me, I had him isured through Trupanion. A month later, he needed urgent care again. Thanks to my vet, this time he was insured and Trupanion really made the process easy for us. One of the clinics accepted Trupanion at the register and their portion was paid immediately while I paid the remaining balance. The reimbursement process for the other clinic visit was easy and I just had to submit the invoice online and it was approved within 24 hours. I couldn't be any happier with this company!
Insurer: Trupanion
By: Richard
I pay out way more than I ever use
I pay out way more than I ever use. I wish they had prescription drug coverage and pay for more vaccines.
Insurer: Spot
By: Karen Clements
Talking with the staff was very…
Talking with the staff was very pleasant but I’m still waiting on the results of the information I sent in
Insurer: Spot
By: Irma Devich
Still waiting for reply from you on a…
Still waiting for reply from you on a claim we sent in on 11/19/2025.
Insurer: Pets Best
By: Ray Andrasak
Fairness in reimbursement of claims
I was very worried that I was going to be overcharged for Asher's last visit. Upon submitting the claim for further review,, someone there got it right. That's when I found two emails indicating that you were refunding money that, I was overcharged. That meant alot to me. That I am able to provide the quality care for my Little fur balls.
Insurer: Trupanion
By: NILZA TORRES
I couldn’t be happier with this pet…
I couldn’t be happier with this pet insurance. I’ve had several others and had to wait forever for claims to be paid, but Fego is great! We’ve had issues with our daschund for the last six months and it has saved us so much money. Very happy to recommend this to everyone I talked to!
Insurer: Figo
By: ILENE M LARUE
It's great and has all of the important…
It's great and has all of the important info I need to cover for things such as accidents and that's about it and will be doing more research of it along with other pet insurance to find the perfect fit for my dog's needs.
Insurer: Nationwide
By: Myra