216,890+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim process was easy and the refund…
Claim process was easy and the refund was issued on a timely manner
Insurer: MetLife
By: Juana Sanchez
I have been more happy with my service
I have been more happy with my service. It required 1 appeal for false pre-existing condition, but has been smooth since.
Insurer: MetLife
By: customer
Amanda was professional with a personal…
Amanda was professional with a personal touch. Very friendly and helpful. We ended up connecting on more than pet insurance, she was a pleasure to deal with
Insurer: Fetch Canada
By: Sandra Gill
Easy
Easy, transparent and fair priced.
Insurer: MetLife
By: Jennifer Willis
Easy submission of claims
MetLife has been great- the ease of submitting a claim is wonderful and they seem to care about the health of my cat!
Insurer: MetLife
By: Monica
This was our first experience with dog…
This was our first experience with dog Insurance. Definitely worthwhile! Our six-year-old lab had to have a tumor removed and insurance covered all but the deductible. Extremely grateful.
Insurer: Trupanion
By: Vermont woman
Premium doubled on auto-billing. Minimal notice. No resolution.
I’ve been a Healthy Paws customer for years with minimal claims over the life of my dog. My monthly premium increased from under $150 to $352.33. Because the account was on automatic billing, the new rate was applied and continued for months before I caught it. Healthy Paws stated that a renewal notice was sent via email and later provided a copy. The subject line reads “Your Pet Insurance Policy Update,” and the premium increase is embedded within a broader message rather than clearly presented as a material pricing change requiring acknowledgment. When I contacted them, I acknowledged the policy terms and proposed a straightforward resolution: move to a lower-cost plan and address the approximately $1,600 in overpaid premiums in a way that preserved the relationship. They declined. I was told no adjustment of any kind was possible. This may meet a regulatory standard. It does not meet a reasonable standard for communicating a material change tied to automatic billing. If you’re evaluating pet insurance, I would look for a company that treats a doubling of premiums as something that requires clear, active acknowledgment—not a single standard notice. That was not my experience.
Insurer: Healthy Paws
By: ER
Very responsive to submitting the claim.
Very responsive to submitting the claim.
Insurer: MetLife
By: customer