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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I wish it had been easier to settle my claim
My claim for care at the emergency pet hospital was originally rejected because Embrace said it was a preexisting condition. I appealed the decision and explained that the original time I brought my cat in I was told that there was nothing wrong, so there was no preexisting condition. Embrace reviewed the claim and said it had been coded incorrectly and they then honored the claim. I don't know where the wrong coding came from--the vet or Embrace. I am pleased that Embrace ultimately honored the claim but I am not pleased that I had to go through an appeal to get there. Getting to speak to someone on the phone entailed a number of very long waits on hold and a rep who told me--incorrectly, it turned out--that it was definitely a preexisting condition.
Insurer: Embrace
By: SusanW
They’re great
They were very helpful and patient and explained everything very well. They did talk a little too fast and kind of overwhelmed me with all the information at once, but were still helpful!
Insurer: Prudent Pet
By: Justine Juarez
It's so easy to complete a claims form
It's so easy to complete a claims form. Timely responses and refunds paid directly.
Insurer: Embrace
By: Heather
what sold me on your company was Amanda…
what sold me on your company was Amanda Mello. She is knowledgeable, courteous, and polite. You should have a company full of Amanda Melos.
Insurer: Fetch
By: Pellegrino Chiocchi
Great Experience With Spot
I changed to Spot Pet Insurance several months ago. I looked at every company I could find before making the decision. I am very glad I chose Spot. Unfortunately, my two-year-old pup was diagnosed with a mast cell cancer. Because of the coverage he had through Spot he was able to receive great care and is on the road to recovery. Spot reviewed the claim and paid very quickly. I highly recommend Spot.
Insurer: Spot
By: Barbara R
Joshua Sabado
Support rep, Joshua Sabado, was so helpful and very knowledgeable. He answered all my questions and helped me all the steps. I think Fetch has very good coverage and I loved that I added wellness plan for our new pup.
Insurer: Fetch
By: Sunmi Choi
Timely claims review and payment
Timely claims review and payment. Monthly premiums seem in line with other insurance companies
Insurer: Spot
By: Penny Thurman
I feel like I've been scammed
I feel like I've been scammed. I was specifically told by the rep who signed me up that Fetch isn't like other insurances and won't quibble about covering the issues once the pet is out of the waiting period. Now I'm being denied because my dog is exhibiting the most common issue again but because there was a different instance of it during the waiting period it will never be covered? They're dogs, Vomiting and diarrhea is par for the course. What the hell am I going to have covered?
Insurer: Fetch
By: Courtney Kidd
10/10
Excellent car insurance company! Amazing rates!!
Insurer: Sonnet
By: Josiah Emptage
Easy to register
Easy to register online and great prices for plans.
Insurer: ASPCA
By: Corinne Cota