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The app is not user friendly and I…
The app is not user friendly and I frequently receive the dog off leash (creative and cute error msg, but not necessarily the best time for jokes when the customer can't complete task). The most inconvenient piece is that I have to call almost every single time to follow up on claim or dispute the denial. Now for some good news, all agents have been extremely helpful in resolving my claims. App, automation and process needs work.
Insurer: MetLife
By: customer
Simple easy and affordable
Simple easy and affordable
Insurer: MetLife
By: Lisa Kessler
Pet insurance
It was easy to apply and the plans were simple to understand.
Insurer: MetLife
By: Krista
Pumpkin Customer Service was excellent…
Pumpkin Customer Service was excellent and payment was swift.
Insurer: Pumpkin
By: Deborah
Nationwide is good at poor customer service
Nationwide had been a good pet insurer for our family until recently when they more than tripled the monthly cost for less coverage. When I cancelled my account with them two days before my monthly payment is due, they took the payment out anyway and since they require payment one month in advance, they now have over $600 of mine that they will not refund for ten days. Not only that, I was not able to remove my credit card from their system when I cancelled. They are definitely not worth my time or money and I am happy to be insured under another company's policy. Poor customer service is obviously far more important to Nationwide than ensuring my dog's health.
Insurer: Nationwide
By: Sarah
Thank you for covering my pet.
Thank you for covering my pet.
Insurer: MetLife
By: Alicia Faulhaber
Difficult time getting claim covered.
Difficult time getting claim covered , first person I spoke with Michelle F. Would not answer my questions, all she kept saying “I’ll send you an email that would answer my questions”. Got the email it did not explain my questions . I alway had little problems with your company and everyone was so nice at explaining things. I recommend Trupanion to others, I will no longer be doing that.
Insurer: Trupanion
By: Marni
Trupanion took the financial worry…
Trupanion took the financial worry during a very difficult emergency with my Golden Retriever Jake. The animal hospital contacted Trupanion directly and within minutes an invoice was sent! I paid my portion and two days later when I picked up my dig I was delighted to receive a refund!
Insurer: Trupanion
By: Paulette