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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to navigate website
Easy to navigate website, as well as submitting a claim, and when I do have to deal with someone they are great! SO glad I have pet insurance with Embrace!
Insurer: Embrace
By: kenny eisenman
Excellent!! Right from the beginning
From the beginning, the agent was up front about the policy and explained everything. We have presented the Vet bills that we have paid and they have been promptly paid by Embrace. They have provided a great customer experience for us with our Fur Baby for over a year and a half and we will be keeping the policy.
Insurer: Embrace
By: David Smith
Easy and quick reimbursement with no…
Easy and quick reimbursement with no issues at all
Insurer: Spot
By: Deanna
Best insurance for my pet
Best insurance for my pet
Insurer: Embrace
By: Cynthia Hatfield
That I can take my fur baby to the vet…
That I can take my fur baby to the vet and feel confident that she’s going to get the best care and I will be reimbursed promptly a big thanks to Spot Pet Insurance for all you do
Insurer: Spot
By: Rosalind Reggans
Poor reimbursement process
On multiple occasions reimbursements have been sent by check vs going to the direct deposit account I have setup (and that spot has direct deposited before). When I try to get in touch with customer service, I get an automated line saying to use the app. When I try and contact via email I get no response. Also, I always pay my vet in full but this time it says it’s paying the vet and me!?!? I moved the day after submitting that reimbursement so this entire situation has been super inconvenient as I’ve not gotten a response from customer service and not sure if it’s direct deposit (like it’s supposed to be) or a check. Awful service all around.
Insurer: Spot
By: Sara Geer
Embrace made an obvious mistake and never read my claim or reviewed the receipts.
I had to resubmit my claim because the original review was in error. This company obviously does not look at the receipts from the vets. If they don't honor their policy and reimburse for things listed on the policy, it is not worth anything. This is the first claim I have made in the entire multi-year period I have had the policy. I believe if they don't honor their policies I am entitle for a full refund of all my premiums, since it is obvious they never provided me with the protection I paid for.
Insurer: Embrace
By: Robert Silverman