224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Telephone experience
Luckily, I’ve only had to use the insurance to be repaid for well visits or reimbursed. I guess is a better word, but they have always been very kind over the telephone and helped me yesterday about choosing a different deductible to decrease overall monthly rates.
Insurer: Embrace
By: Naomi Schmidt
Easy to submit claims online
Easy to submit claims online. Good customer service on phone. Quick payments of claims. What more could you ask for in a pet insurance?
Insurer: Embrace
By: Jenny K.
Like the way I can take a picture of…
Like the way I can take a picture of the invoice
Insurer: Fetch
By: Sheldon Rosenberg
Amazing customer service!
The Fetch representative who assisted me on the phone, Amanda, was absolutely amazing! She was able to answer all of the questions I had about multiple policies, she also verified that her answers were correct. Her professionalism was the best I have seen, and her attitude was absolutely great!!
Insurer: Fetch
By: Chris Conklin
Best pet insurance
Best pet insurance, using it for 3 years already
Insurer: Pets Best
By: Elena Askarovna
Our wellness policy is perfect
Our wellness policy is perfect. It allows for a reasonable monthly payment to help cover some of those annual expenses, that can get costly. Embrace is quick to respond to your claim, not only to tell you that they have received it, but also when it is complete. We love our Embrace policies.
Insurer: Embrace
By: Kimberley Brown
First year - worth it!
This first year with my pup has been a challenge with many unexpected trips to the vet. Spot made this a little less painful for my bank book and my pup has a perfect bill of health! It’s nice having that little safety net. Filing claims, following up and reimbursements are super easy and the process is convenient. Would definitely recommend
Insurer: Spot
By: Randi C
Positive first experience!
Prompt response and process claiming. Personal customer service experience.
Insurer: Spot
By: Nicole Babb
Communication is great (minimal wait…
Communication is great (minimal wait times to speak with someone), however a high dollar claim was balked upon multiple times. I resubmitted the same documentation for my dog’s claim (approx. $22k) each time they requested “more” documentation and they stretched it out to the last possible day (day 41). Other than that I can’t complain. Would give them 4.5 stars because of that, but unable to do so. Positive overall experience, with the understanding that high dollar claims take extra time on their side. Next time I will definitely option for the rendering of payment directly to my veterinarian clinic instead of having to put the money out up front, anticipating waiting for the 41 or 42 day maximum. Have had multiple claims in the past, lower than $1,000 that were reimbursed within 7-10 days. Knowing what I know, I still wouldn’t opt for any other pet insurance service.
Insurer: Pets Best
By: matt van dyk
It was really easy to put a claim in on…
It was really easy to put a claim in on the computer and email from them was also great
Insurer: Spot
By: Ray Chokov