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Very slow in paying claims when they…
Very slow in paying claims when they are large claim amounts! Fast paying for chronic medication claims.
Insurer: Pets Best
By: Melissa Italiani
Great experience with Embrace!
Embrace has always covered the medical expenses that have occurred. My dog was always healthy but since becoming 14 years old, she has recently had some issues. My claims have been taken care of quickly and Chloe's health has improved. She is amazingly active for a dog of her age. I am thankful that I have been able to cover her medical expenses and also the Wellness Plan has helped me to be able to get her shots and checkups on time. She is a happy little dog. Thank you Embrace for the great service you provide.
Insurer: Embrace
By: Jane Visser
You fxcking suck as a company
You fxcking suck as a company. Ended up paying over $2200 out of pocket for my cat because they claimed it was a preexisting condition even though we didn’t know about it until shortly after she was adopted. Customer service is no help. Do not recommend using this company at all.
Insurer: Embrace
By: Kevin Hill
Life Saving Surgery
Our dog had emergency life saving surgery June 23rd. He spent 3 days post op in the hospital. It was reassuring to know I could go where I was already established at the emergency veterinary hospital. Filing the claim was easy on line. The one complaint I have is how long it took to process the claim. However they were thorough and paid according to the plan and the EOB was easy to read.
Insurer: Pets Best
By: Donna Capper
It sucks - You’ll pull your hair out, trying to contact them
It sucks - I think this company is a scam. They have no consistent way to login online or on the phone total crap
Insurer: Figo
By: Michael Geisler
Very Disappointed
I’ve had pets best on and off for a few years. It used to be amazing. They were quick to review claims and had solid coverage. Things were clearly explained when denied. This time has been horrible. It has taken over a month for claims to be reviewed. They denied claims due to lack of information when the information sent was exactly what they requested from the vet, and the vet cannot get ahold of them to discuss information. Being on hold to talk to somebody takes far too long. When I finally got ahold of somebody, they apologized because they found that they had all the information they needed, and the claim had to be resubmitted with the same information because they did not read their own notes. Claims were denied for dental work for previous diagnosis before coverage started which would not be possible because the teeth were examined and removed on the same day. No previous diagnosis. Very disappointed
Insurer: Pets Best
By: Sydnie McClendon
I just received authorization for $ to…
I just received authorization for $ to be released for my claim for 6/28/24 services.
Insurer: Pets Best
By: Michelle
pet smart insurance is a great company
pet smart insurance is a great company. they processed my claims in less than four days
Insurer: Spot
By: randall vines