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Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Everything that was submitted all year…
Everything that was submitted all year long was denied and excluded from then on as pre-existing. However, nothing ever happened before our first policy. They are masters of twisting what the doctor's note says into something not accurate anything to get out of any reimbursements. So not covering Sickness, injury, or repercussions of tick bites, I could go on but I trusted USAA with the pet insurance company but no longer. Very sad to let us down like this. So 2 years we have paid for the best policy and the most expensive but not one reimbursement, but now everything is excluded and I won't even be able to get these things covered in the future such as the injury/accident is being called a genetic issue even with the prior exams that there is no genetic issues. Just additional information our vets has reviewed your response emails and is also appalled by the twisting of her notes and your company inferring the puppy had pre existing issues so you could deny the claims. So your response here of quoting the policy is not accurate of what you did to all the claims submitted.
Insurer: Embrace
By: ck small
Fabulous Customer Service
The customer service is FANTASTIC and I could not be happier with the policy I ended up with
Insurer: Pumpkin
By: Ali Lash
Overall satisfied with the experience
Monthly cost for my pet’s insurance is reasonable, reimbursement for wellness procedures (vaccines, etc.) needs to reflect the current inflationary costs, and the app claim form is easy enough. My very first claim for a wellness visit was a hassle. Had to call and speak with a representative to get it sorted out. Disappointing, but since then my other two claims for wellness items has been hassle free. Processing and reimbursement for my last two claims has been fast and hassle free. Explanation of benefits paid is for all purposes is essentially nonexistent. Really explains nothing. Needs to be more explicit. Overall so far not a bad experience, but there is room for improvement. My daughter has a brand name pet insurance competitor and she pays almost twice the cost. They may provide coverage for more items and reimbursement are slightly higher, but every claim is a hassle. So in comparison I can’t complain too much, as Spot hasn’t been too bad.
Insurer: Spot
By: Anthony
Every person I've spoken to at Sonnet is great!
Every person I've spoken to at Sonnet has been very helpful and friendly. It's honestly the best insurance company I've ever been with in over 20 years, and the premiums are fantastic. I recommend Sonnet to everyone who is looking to buy insurance!
Insurer: Sonnet
By: Victoria Helmers
Easy to use and very friendly and…
Easy to use and very friendly and helpful. Claims are a breeze
Insurer: Embrace
By: Lauri Aucoin
Always helpful with any questions!
Always helpful with any questions!
Insurer: Embrace
By: dawnmarie baisden
Processed claim promptly
Processed claim promptly. Very happy with service.
Insurer: Fetch
By: Rose
Good turn around time with claims
Good turn around time with claims
Insurer: Spot
By: JustAnswer Customer