225,030+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Horrible experience
Horrible experience. This insurance company basically tries to find all the possible ways not to reimburse you. Make it very difficult to get reimbursed and asked for a lot of documents. I never was reimbursed for anything during our time together because I was constantly given reasons why I did not qualify. Even though I paid for services. Don’t waste your money. Do not recommend. 0/0.
Insurer: Embrace
By: Jhordan Munn
This experience began badly
This experience began badly, but eventually evened out. Perhaps I am unrealistic to think insurance people should display positive attitudes when dealing with customers who are under stress due to their pet's illness, but will try for balance regardless.
Insurer: Embrace
By: Kathryn Lovejoy
Nothing covered …
One year and none of the two pets charges covered by this insurance. Even when one had a broken nail and part of the toe removed.
Insurer: Embrace
By: TR
Saving Romeo
My Chihuahua Romeo was hit by a car. I rushed him to my vet and then had to rush him to an emergency hospital. Thank God he was going to make it. He is doing great and the cost was expensive although I would pay any amount to save my Romeo. So having Fetch made the cost easy to handle. They reimbursed my claim in a timely manner. And answered all my questions and calls professionally, and with compassion. It was a great relief after such a traumatic situation. I highly recommend them as your pet insurance. They are mine and I’m grateful to have them.
Insurer: Fetch
By: Anthony Catanzariti
Easy to navigate the claim.
Easy to navigate the claim.
Insurer: Embrace
By: Michael Vining
Great customer service .thank you fur…
Great customer service .thank you fur responding in a Timely manner
Insurer: Embrace
By: Meghan Doyle
Questions Answered …
I had a few quesrions regarding a claim. Crystal was able to explain what was happening. Crystal was polite , helpful and profezsional. Claims pricess is straightfirward
Insurer: Embrace
By: Gregory Lamb
Great Customer Service
I would have rated 4.8 if possible only because I had to call to find out why my claim was taking so long to be approved since I had done a pre-approval....BUT, I am more than satisfied with everything else. When I have called the customer service has been outstanding. First time I called I was told how to submit for a pre-approval (the vet had given me different options on how to procedure and money was an issue and of course I wanted to do what was best for Nikki). The pre-approval process was quick and easy and made it much easier to decide on the best route of care. The second call was due to it having been over 2 weeks since submitting the claim without any word back plus at Nikki's follow up visit a problem was found that had to be addressed and I was unsure how to submit a claim for it since it was part of the first claim. She was great, told me exactly what to do and also expedited both claims. I got word back of approval and payment the same day.
Insurer: Fetch
By: Betty
Easy to submit claims and quick…
Easy to submit claims and quick response for reimbursement.
Insurer: Spot
By: Karin