217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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emergency cancer tumor surgery
My dog had a bite from a neighbor dog and a recently discovered cancerous tumor and required surgery, CT scan and other testing. I was as easily able to submit the claim and monitor the progress of the claim. It was resolved quickly and I was notified and received the payment shortly thereafter. I am thankful for pet insurance and the easy process for submitting the claim.
Insurer: Spot
By: Vale B
The used to be the best, I don't believe that's true anymore ......
Been with Trupanion over a decade. For probably 8 years i never had an issue. But over the last few years it's been pretty terrible service. Specifically their claims department. They will blanketly deny claims saying a form is missing or provide some excuse and hope you don't fight back. It's happened several times now. Most recently my claim was denied for not having an itemized invoice attached and they sent me instructions how to download an itemized invoice from chewy. Only problem was THAT IS LITERALLY EXACTLY WAS WAS ATTACHED TO THE CLAIM THEY DENIED! So they denied my claim saying i need to download an itemized invoice from chewy, and attached to that denial was my itemized invoice that i had downloaded from chewy. I called, argued, i provided not a single additional piece of documentation and VIOLA now all of the sudden my claim was magically approved. Wait .... i thought it was missing data? They do this now just blanketly deny claims and hope you don't push back. I just had 3 claims denied. Find a different provider.
Insurer: Trupanion
By: Kevin
Worst Insurance Experience in my Life
Pets Best is the absolute worst insurance company I have ever dealt with. For forty years, I have had positive experiences with Blue Cross, AAA, Nationwide and more companies for every aspect of my life. Pets Best stands out as the most unscrupulous entity I have ever dealt with. They delay processing of every single claim. Then they attempt to deny every single claim, causing our busy Veterinarian practice to have to contact them to debate why certain tests and procedures were completely necessary for the well being of our beloved pets.. Pets Best phone staff are not well informed, their computer system is outdated and they are unethical with their dealings. One operator told me that because one of our pets went through an illness, she was red flagged for dismissal of her policy if our payment was ever even one date late as they wanted to "get rid of her". We are preparing a complaint for the State Insurance Commissioner. We go to the best Veterinarian practice in our County. They have thousands of clients as they have numerous specialists and cutting edge facilities. Their staff tells us that all of their clients who have Pets Best have the same complaints and that clients are happy with other carriers- especially Nationwide. We have signed up our younger Pets with other insurance companies and they are vastly better in every area.
Insurer: Pets Best
By: Alexandra
Best pet insurance for your fur babies
Best pet insurance for your fur babies! Quick response to claims and quick on refunds.
Insurer: Spot
By: Iggy Sanchez
Responses have been quick
Responses have been quick, honest and pleasant. So far I would recommend.
Insurer: Pumpkin
By: Jim McBroom
Reimbursement
I submitted the documentation for a wellness claim reimbursement. The funds were unexpectedly in my bank account at lightening speed. This company is true to its word.
Insurer: Spot
By: Barbara Johnson Joyner
Wonderful experience but need to improve claim processing times
I've been a customer of Pets Best for several years and enjoy the ease of being able to submit claims and haven't ever had much of an issue as all documentation submitted has been sufficient. Great customer service whenever I've called. The only area of improvement needs to be the speed of processing a claim as it has been, on average, about 21 days from the date of submission to receiving an outcome from the submission. Would highly recommend Pets Best!
Insurer: Pets Best
By: Jay Shah
Great claim experience
We filed out claim and got our payment within just a couple days. Fabulous service!
Insurer: Embrace
By: David Shapiro
I am a walking billboard for Pets Best
I am a walking billboard for Pets Best! as a matter of fact I have sent links to other fur parents in the waiting room of vet hospitals for Pets Best to encourage them to get insurance for their babies so they can get the best care for them without breaking the bank. I have had Pets Best insurance coverage for my Phoebe ( purebred Persian cat) since I got her at age 8 months. I did everything I could pre adoption to make sure she was healthy but since we have had her, we’ve had two medical incidents, the latest now chronic and I don’t know how we could have gotten through it without the fantastic coverage and experience with PB. I’ll detail the things that are difference makers for us: 1) Affordability - for the coverage we have ( includes breed specific underlying conditions, $250 deductible, $5,000 annual limit) the monthly premium is so reasonable and worth every penny ( we hit our annual limit last year) 2) Easy no hassle process- unlike human health insurance the claims submission process is sooooo easy. I just request all my providers to email me the receipt and paid invoice or I take a photo of my cat’s medicine container with the prescription receipt and just forward the email to the claims email along with our policy number. ( no email copy necessary) and they follow up with a confirmation of receipt and you can then look on the website to see the status. On the rare occasion that I had a question because a claim needed more info, I got a human on the phone immediately and they were instantly helpful and they clearly care about you and your pet. I have never had a legit claim disputed which I don’t take for granted. 3) GREAT FAST coverage- I didn’t buy the preventative plan but for EVERYTHING associated with the medical issues I have had ( excluding the explicitly stated items like deworming which I imagine is due to care and condition issues that are the owner’s responsibility) no hassles and the claims are processed quickly and i get the checks in a timely fashion 100% accurate which helps with my cash flow given the credit card due date for the payment. Be smart and do yourself and your fur babies a favor and give yourself peace if mind and look into getting insurance for your pet and definitely consider Pets Best. I am so grateful I did it. Good luck.
Insurer: Pets Best
By: Consumer
Submitted my claim for my pet’s annual check up. Only $65 of the more than $350 was covered. The insurance should cover wellness visits. I plan to cancel.
Submitted my claim for my pet’s annual check up
Insurer: Pets Best
By: Sherriann Clark