224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Calling customer service was a last…
Calling customer service was a last resort to get the answers I looked for. I was on hold for a while but I connected with an agent who was helpful. He put me on hold while he tracked down someone who had the answers I needed.
Insurer: Embrace
By: Diane Santos
Amanda was very knowledgeable and…
Amanda was very knowledgeable and answered all my questions. Super pleasant to talk too. What an enjoyable experience- thank you Amanda you are 10 out 10 !!
Insurer: Fetch Canada
By: Melody Link
Took 40 days
I had to wait forty days just for them to give me ten dollars back and not cover his vaccines
Insurer: Pets Best
By: Christina N
Satisfied
Very happy with experience! Takes a little too long for reimbursement!
Insurer: Embrace
By: Cheryl Durazo
Great pet insurance
Straight-forward and simple insurance plan I can understand and depend on for my dog’s medical care. Affordable and they provide exactly the service they advertise in a plan. No ticks or hidden fees. Really appreciate their model and the peace of mind it gives me around my pet’s health.
Insurer: Healthy Paws
By: Seth
Great experience
Great experience! The service worked exactly as described. My cat became ill and I took him to his vet. I submitted my receipt via the pumpkin website, which was a very easy process. When I didn't hear back in a week I contacted Pumpkin via phone and talked with a very helpful person! She let me know that they were still waiting for a reply from the vet and that she would follow up with them immediately,which she apparently did because I received my re-imbursement shortly after that. I'm very happy that I signed up up for Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Denise Jensen
Poor Customer Service
When you telephone you can never get a rep on the telephone. They made an error on my new puppy's birthdate and is is taking months to correct inasmuch as I am still being charged the monthly invoice and the puppy is still not covered. Very disappointed. The veterinarian records which were sent to Embrace had the correct DOB and as of date still not corrected 08/21/24. I have emailed several times and will only receive a generic response. Finally, after several telephone calls for months I received an email today, 08/21/24. Inasmuch the DOB has not been corrected. Since there is a two month discrepancy I was verbally promised an adjustment on my lowering my monthly premium (puppy 2 months younger then their records) and as of date no response. Not happy with poor customer service. Their response to me was they are unable to locate my account even though I have been paying them for a few months. Where did my payments go? I am being charged in my AMX😱
Insurer: Embrace
By: D L
I’m so glad I chose Embrace for my pet…
I’m so glad I chose Embrace for my pet insurance. Their plans and rates are very reasonable and it’s been very easy and quick to send in a claim. My claim was reviewed and a check was sent to me within about 10 days!!
Insurer: Embrace
By: Patsy Thuet