208,464+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,464 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Loki
My dog Loki had a partial blockage which caused him to become critically dehydrated. I went to Veg ER in Peabody, Ma where he was seen right away, determined he was dehydrated and hooked up to fluids. He spent the night in the hospital but has made a full recovery. My claims process with Pets Best was seamless and I received reimbursement on my claim exactly 2 weeks to the day. After my deductible and 20% copay I was reimbursed 80% of the claim. Thank you VEG ER and Pets Best!!
Awful
I’ve been with this insurance for over a year, only had one claim and it took months when they guaranteed only a couple weeks. Customer service tells you as little as possible so you have to call back once a week to get any information and hope you get a good representative that can answer questions. I also had problems with payments, and they tell me it’s a system error and I have an extension to pay it, but no one calls me back to set up payment days and then I receive a cancellation email, which was a breach of the extension. So so many problems with this insurance since being with them. Would not recommend ever and will actively be encouraging friends and family to stay far away from it.
Insurer: Pets Plus Us
By: Jenna
That is very easy to do
This is my first time experiencing. It was very easy. I appreciate it.
Insurer: MetLife
By: Cruz
So far love this company!!!
So far love this company!!!
Insurer: Pumpkin
By: Kevin
A waste of money!
I first had the Pets Best package for both my French Bulldog and my Doberman pincer which for a regular routine visit you practically paid for nothing so then after you raise my rates to a whopping $250 for two dogs a month I dropped it down to accident and illness to which paid absolutely nothing when my Doberman died I will not eat it this policy and would not recommend your company to anybody!
This company is a joke
My dog had an MRI done to help diagnose her medical condition. The insurance is denying my claim saying it was a preexisting condition, yet I have letters from her vet that has treated her since she was 8 weeks old as well as the neurologist who performed the MRI starting that this specific condition can only be diagnosed with an MRI. So how they can consider it a preexisting condition before it was diagnosed is preposterous and unfounded. I have filed a claim with the Michigan Department of Insurance to help rectify my situation since I have been denied on multiple levels from Pets Best.
Worst insurance ever
Have had them for 5 years. Terrible customer service matched with an overly restrictive claims adjusters and an arduous appeals process. Blood suckers of a company.
Insurer: Pets Best
By: V
No hassle
The experience was very easy, less than 10 min
Insurer: MetLife
By: LaShawn Guydon