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Customer service was great they…
Customer service was great they explained everything that you get with the cost of your plan. I haven’t used it yet but will let everyone know how they handle any claims.
Insurer: Prudent Pet
By: Angel review
You Gotta Get It
I never had pet insurance before and my experience with MetLife has been great. Claims are easy to file, and the turn-around time is quick. Great coverage and very low rates. Would definitely recommend to all my friends and I have.
Insurer: MetLife
By: Tina
0 stars
Best Pet company will try to wiggle out paying a claim even though you send them a receipt and all the info they need. The Reason? : The vet” didn’t respond to requests about Daisy’s medical history. …they tell you there is no need to contact the vet. They will take care of it. I do NOT recommend Pets Best insurance.
25-year customer! Five star company!
The people who work in your customer service department have always been fantastic. I spoke with Nicole this morning and she just continues that trend. She understood what I was saying and she was incredibly helpful. In addition she was really nice and really human. That's the difference between your company and other companies customer service departments that I do business with. We talked about our dogs and a bunch of other stuff while she was helping me. She's a really super nice person and she knows her stuff!
Insurer: Fetch
By: Steve miller
Quick and easy sign up
Quick and easy sign up. Good value for the coverage.
Insurer: MetLife
By: Paul Martin
efficient and reliable
efficient website design for submission of claims, and quick resolution process leads to reliability in the relationship
Insurer: MetLife
By: Samiran
You guys are the best
You guys are the best! Claim service is fast and efficient. I received payment in a matter of days. Thank each of you for your awesome customer service.
Insurer: MetLife
By: Lorena Luther
So easy to use once you get the hang of…
So easy to use once you get the hang of it
Insurer: MetLife
By: customer
Very easy to use app and many options…
Very easy to use app and many options for payment.
Insurer: MetLife
By: Marc A
A recent claim has been very…
A recent claim has been very frustrating. SOAP notes were requested for a recent visit - understandable even though I'd never had to provide them before, so it was a hassle to track them down. However, SOAP notes from a previous claim which had already been completed we're also requested and REQUIRED for this new claim. If you know you'll need them potentially in the future why wouldn't you request them when the claim is submitted? Providing people only 9 days to locate those and upload them is very challenging. This has been frustrating to say the least and does not give me confidence that you have me or my pets best interests in mind and you'd rather save money than provide coverage that I've paid for.
Insurer: MetLife
By: Casey