224,903+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,903 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Love Embrace
Love Embrace, they are there when you need them. Paper check reimbursement can be slow but customer service is excellent.
Insurer: Embrace
By: Mrs Jones
Thank you for saving us in such a stressful time!!
We have a cat who tends to be more pukey and for about two days straight we thought he was trying to cough up a hairball, well when we realized that he started gagging more and more frequently with nothing coming out, we got very worried. We thought he had swallowed something he shouldn't have and something may have been stuck. Given we already had lost time, and our vet couldn't take him for another two days, we went to the emergency vet. Long story short and $5300 later... we were so financially stressed and worried, PetsBest covered EXACTLY what they had promised per our policy with no questions asked and claims process was so easy. WE ARE SO THANKFUL to Pets Best!!
Insurer: Pets Best
By: Iva Mihaylova
Not too impressed
I’m not impressed with the handling of anything regarding Embrace. When I need to speak with a customer service representative, I spend ridiculously long amounts of time on hold. Then the people dealing with the claims often seems less than caring or knowledgeable. Not thrilled that I switched to Embrace.
Insurer: Embrace
By: Fran Magee
they pay
they paid what was to be paid even thou i only had a few days before the dogs accident. thank you embrace
Insurer: Embrace
By: Rita
The process of attaining insurance for my service dog.
Although, I have yet to receive actual service with my pet insurance the experience, price and customer service was top notch. Thank you for helping me get peace of mind ensuring my service dog is going to be well insured.
Insurer: Embrace
By: Rose Artis
Bay Shore Animal Hospital is a loving…
Bay Shore Animal Hospital is a loving and caring animal Hospital. The Staff and Veterinarians at Bay Shore Animal Hospital are the greatest, they are caring, loving, compassionate, knowledgeable and skilled team of professionals. "I AM VERY HAPPY" as a pet owner to bring my dog to this Hospital.
Insurer: Embrace
By: Mauricio Romero
Took over 3 months to get a single…
Took over 3 months to get a single claim processed. They constantly sent emails for information that was already sent multiple times. A couple days before the first claim finally processed, Embrace decided to send me an email containing a ton of "permanent conditions" that would never be covered by the insurance. This rendered the insurance basically useless. They did eventually send me a very disappointing check. I would not recommend this pet insurance.
Insurer: Embrace
By: Jf
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
We did not expect our 14 month old…
We did not expect our 14 month old Corgi to need emergency surgery for a blockage. Embrace paid all but the deductible and the co-pay. I didn't expect it to take as long as it did to get reimbursed, but it finally was approved and when it was, the money was in my bank within a couple of days.
Insurer: Embrace
By: Patty
Best service
Excellant customer service! Quick and easy on claims. The telephone staff is polite and knowledgeable and easy to understand.
Insurer: Embrace
By: Mystery User