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Pet parents across the U.S. and Canada have left over 224,903 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The staff at Healthy Paws Excellent Customer Service
The staff at Healthy Paws, starting at the initial phone contact, the claims reps with their quick response and the follow-up calls and emails with genuine concerns for my pet put me in a peace of mind mode . I knew that Healthy Paws was more than an insurance company. The positive attitudes of pet care was something that I did not expect. Overwhelming excellent customer service!
Insurer: Healthy Paws
By: Dennis Beyer
Embrace pet insurance was very helpful…
Embrace pet insurance was very helpful to my husband and I, our dog swallowed a small hearing aide battery and she had to have emergency surgery to take it out, our bill at the vet was high but having Embrace was a life saver for us it helped us so much so having the insurance is a plus and they are very helpful with everything
Insurer: Embrace
By: Donna Vizard
Save your money
Our experience with Pets Best Pet Insurance was deeply disappointing and a complete waste of money. Had we simply put the money we paid in premiums into a savings account, we could have covered our pet's entire procedure out of pocket and still come out ahead. Instead, we found ourselves paying for the insurance, paying for the procedure out of pocket, and then receiving only about 33% of the costs back. This was utterly disheartening. The high deductibles, numerous exclusions, and unexpected co-pays contributed to an overall poor experience. In hindsight, we would have spent a third of what we did over the past year by simply saving the money we paid to the insurance company. Pets Best Pet Insurance fell far short of our expectations, and we cannot recommend their services.
Insurer: Pets Best
By: John
Pets Best - Helpful and Fast
Pets Best and its representatives did a wonderful job of answering important questions and in responding to my claim when my cat needed surgery. I appreciate their service so much and will absolutely stay with them for all of my pets in the future.
Insurer: Pets Best
By: Bob C
Best Pet Insurance!
This is the first time I had to file claims with Healthy Paws and it was a very easy and fast process! My kitty Arya was recently diagnosed with a thymoma tumor that required surgery to have it removed. Healthy Paws covered 80% of the expenses that included X-rays, ultrasound, CT scan, surgery, hospital care and medication. Total cost for everything was $23,500 and I was only responsible for 20%. Healthy Paws saved me a lot of money! They even worked directly with the vet hospital and made arrangements for direct pay for the surgery which made it so much easier for me financially. Reimbursement for claims are incredibly fast and I received my money with direct deposit within 3 days after filing. Every customer service rep I spoke to with questions I had about claims were terrific and very compassionate about Arya's situation. Having Healthy Paws Pet Insurance made everything easier and I was able to get Arya the treatment she needed. Good news is the tumor was successfully removed and she'll make a full recovery! Having Healthy Paws is having peace of mind for both of my kitties.
Insurer: Healthy Paws
By: Betty Lee
Fast processing of our claim
Fast processing of our claim and reimbursement amount was as promised. Good service and great insurance for our cat!
Insurer: ASPCA
By: Michael D Moore
DONT BUY FIGO PET INSURANCE
I got Figo pet Insurance for my 4 dogs. After almost getting through their waiting period my dog got a lump on her leg...it was not there prior to getting the insurance. Sure enough cancer..not sure what kind cuz it cost 500 to get it checked out. I was 14 days from it being covered and they denied it. I ended up after 3-4 mos having to put her down. In the meantime I decided to cancel all policies for my 4 dogs. It is now 31 BUSINESS days and still no refund. I have called several times to check on it and always told it is being refunded...I have asked to talk to supervisor a few times...always NO ONE is available...and always told someone will call back but NO ONE calls back...and NO REFUND AND NO HEALTH CARE when my dog really needed it. Don't waste your money. Set it aside in an account and if something happens you'll have it. I found other reviews --- too late--- on reddit and other places saying this company will take your money but not give you the health care you pets deserve. Find someone else!
Insurer: Figo
By: Rose Nied
Every claim will be denied because of a nonexistent pre-existing condition
It doesn’t matter what your pet is diagnosed with. They will do everything in their power to market as a pre-existing condition and then when you ask, why will not give you any details on why they justified that and will refuse to provide the copy of the medical records, they’re supposedly using to determine that. It’s a complete scam I’ve ever dealt with.
Insurer: Spot
By: emery herbert