207,035+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best Has Been Great
I've been with Pets Best since 2021. I have a soon to be 9-year-old rescued Coonhound mix. The vet detected a heart murmur at a visit and recommended additional testing for heart disease. Pets Best covered the claim per my policy. The claims process was easy. It does take a couple of weeks to receive reimbursement, but the amount came into my bank account as promised. Rates have increased as she has aged, which is to be expected, but not astronomically as I have read about with some companies. Her policy pays out at 90%, $500 deductible, and is less than $75/month. I now have a 10-month-old Golden Retriever, and I signed him up for coverage when he was 10 weeks old. I don't pay extra for routine care/vaccinations/spay or neuter, but I do pay for prescribed meds, exam fees, and physical therapy. I pay about $25/month for his coverage. So far, so good with Pets Best. I feel like I made the right choice.
Fabulous insurance
Fabulous insurance! The best I have had out of 4 other companies.
Insurer: MetLife
By: Jeanne Brantley
Customizable plans
I like the customizable plans and best price when purchased as a Microsoft employee.
Insurer: MetLife
By: Microsoft employee
Very easy to navigate
Very easy to navigate
Insurer: MetLife
By: Tiffanie Gillette
Cat uti
My cat had a uti and had to go to the ER so things were already stressful, so when I filled my claim it was was possessed fast so I had less to work about
Pet Best is the best
This Pet Best insurance company is on top of everything like your claims that are taken care of right away, and they make sure your pet’s needs are being cared for.. they get a A+ from me.
I purchased an accident-only policy…
I purchased an accident-only policy with Pets Best expecting coverage in the event of a documented emergency. In November, my dog suffered a traumatic injury, resulting in acute paralysis. Emergency records documented a suspected spinal injury, and a board-certified neurologist later diagnosed intervertebral disc extrusion with myelomalacia. She had no prior medical history. Despite clear documentation of an accidental spinal injury, Pets Best denied the claim, first stating it was “not an accidental injury.” without providing any meaningful explanation or reference to the medical findings. When pressed for clarification (in writing), they reclassified the condition as a cruciate ligament event—even though no veterinarian diagnosed a cruciate ligament injury and the medical records clearly identified a neurological spinal condition. The claim was ultimately reversed only after I filed a complaint with the California Department of Insurance. While reimbursement was issued, it required regulatory intervention and multiple rounds of follow-up. Insurance is meant to provide peace of mind during emergencies. In my case, I had to escalate and involve a regulator before the medical records were appropriately reviewed. There was no acknowledgment that the original denial was incorrect and no apology for the financial strain caused. Based on this experience, I would not recommend Pets Best.
Insurer: Pets Best
By: Imani
It was easy and efficient
It was easy and efficient. I feel relieved metlife thinks about our pets
Insurer: MetLife
By: Ivette Gomez
Never got a policy
Kind of hard to review something I haven’t used . I’ve gotten no policy to explain anything about your coverage or when and how I can use the insurance. I’ve called twice to receive all info. Also I pay 50$ a mth. I a sure you of the rates go up I will be canceling.
Insurer: Embrace
By: Cindy Shelton