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Pet parents across the U.S. and Canada have left over 221,891 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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AKC fabricated my dog’s vet’s records.
I filed a claim which was denied by your company due to fabricated claim that it was a pre-existing condition. Theo started having symptoms of allergies 2 wks ago when we took him and was given an allergy shot. When I called your office, the rep read to me the notes “from the vet” stating that Theo had allergy symptoms back in January (which conveniently was prior to the start or his insurance coverage). I called the vet and as I expected, they did not have any documentation of any allergies on the visit in 01/24 or any at all until 07/02/24 when he was seen for that problem. I confirmed that when I requested Theo’s entire medical records. Fabricating a provider’s notes is not acceptable nor legal by any standards. When i called your office, I was told that the only way I could resolve this is by filing an appeal. Great! Taking time out of my already busy day to file a claim on something that should have been processed correctly to begin with. And I thought this was a reputable company. (Although, there really is NO reputable insurance company for that matter). I am a medical provider and I know this first hand through over 30 years of filing medical insurance claims and dealing with insurance companies. I was naive to think that pet insurance would actually do the RIGHT thing since they deal with animals who give us humans so much joy. Have a great day! I rated it one star because there was no option for a worse rating.
Insurer: AKC
By: Sally Salzer
Josh was wonderful
Josh was wonderful. I called because I had previously talked w Monica, but she wasn’t available. Josh we perfect and helpful and clear and walked me through everything. He was honest and up front about everything as well.
Insurer: Fetch
By: Will M
My claims experience was horrible!
My claims experience was horrible!! After 4 weeks of waiting I started calling and was told they didn’t have enough info on my pet. I phoned the dr office and they sent complete records to you. I still had to make several phone calls to find out when I was going to be reimbursed. My pet is only 2 1/2 yrs old and has never been sick or had a claim in the past. I will be shopping for new insurance because ya’ll take my money every month and the first time I use it was a terrible experience. Good riddance
Insurer: Embrace
By: Laura Webb
Today speaking with Samantha Jenkins
Today speaking with Samantha Jenkins, I had a billing question and she assured me that it was going to be all right before my actual bill would be due, if not than I would get a courteous email stating what was the concern and it would be taken care of. If anyone is looking for insurance for their pets these guys are it.
Insurer: Fetch
By: Melinda DeSpain
Clover
Very simple to sign up. Offer what I need for my pet. The premiums seem to be very fair. I’ll know over the next year how the plan works.
Insurer: Prudent Pet
By: Terrense Albrecht
highly recommend
I’ve been using this company for almost 8 years and have had three dogs insured. Currently I’m down to one. This company is professional, easy to file claims, quick to get back to me with questions, and even helped cover my dogs cremation when he passed away a year and a half ago. Having pet insurance eases my mind and I know my dog will be taken care of. Highly highly recommend.
Insurer: Embrace
By: Jamie Wells
The company doing well anyway Ilove it
The company doing well anyway Ilove it
Insurer: Sonnet
By: Yussuph Yona Mwiwindi
Makes it easy to file a claim
Makes it easy to file a claim. Keeps you informed about a claim. Very prompt and claims are dealt with quickly. Couldn’t be easier. App is user friendly.
Insurer: Fetch
By: Anita