218,465+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,465 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Your customer service team is phenomenal
Your customer service team is phenomenal and very understanding in regards to any issue I’ve had with my vehicle or even technical issues with my account!
Insurer: Sonnet
By: Brianna Anderson
After 17 years, our premium triples to $10,000
We have had Embrace Insurance for our dog, Hugo, since he was 6 months old. I have been very pleased with the coverage for 17 YEARS until this past week when I received his Renewal of Policy. The premium of the policy has increased from $3,000 a year to $10,000 a year. Hugo is 17.5 years old. Because of his age Hugo is not a candidate for surgery (anesthesia) or any invasive procedure. This is a coward's way of cancelling us. We are being penalized for taking such good care of Hugo and the fact that he is a Geriatric dog. The explanation is that TOO MANY PET OWNERS IN SEATTLE HAVE PET INSURANCE!!
Insurer: Embrace
By: Jeff Bell
Best Pet Insurance- Healthy Paws!
Absolutely wonderful pet insurance! From submission of claims, to quick payment, to follow up by the HP team to ensure my dog is recovering well. They are so good I wish they insured people!!😆 Seriously, they are THAT wonderful!!! Don’t hesitate go with Healthy Paws Pet Isurance!
Insurer: Healthy Paws
By: Elizabeth
Pumpkin did a great job
Pumpkin did a great job! I was very happy with their service. Our dog had lymphoma and everything was covered per the insurance. They sent us our checks with explanations and whenever I called I was able to get an answer! If we get another dog, I will definitely use Pumpkin for our pet insurance again.
Insurer: Pumpkin
By: Patrick
Ayano was very helpful and knowledgeable
Ayano put me at ease with the great customer service experience I had with her..she was extremely knowledgeable and was patient in explaining all details of the policy..hoping to have the same smooth experience moving forward
Insurer: Sonnet
By: Mona
Responsive and timely claims
The Spot team is very responsive and they processes claims very quickly.
Insurer: Spot
By: Bren Koontz
User friendly app
User friendly app. Relative ease with submission of claim.
Insurer: Figo
By: Juan
Claims get paid.
They pay claims in record time.
Insurer: Spot
By: Anonymous
🚩 There is a reason why claims are fast and easy... SUBMITTING CLAIMS could cost you thousands down the road
🚩 They make claims fast and easy for a reason... they'll reduce your coverage at renewal and penalize you for claims (something that some other companies do not do). Claims are fast (if approved) with a HUGE WARNING 🚩 I've been with Fetch loyally for over 5 years and have sent multiple friends/family to them (despite not having any referral benefits), which is something I now deeply regret. I spent my first fews years with Fetch WITHOUT submitting a claim for two pets. Then, once I finally needed to submit a claim after a few years with them (a simple dental cleaning), they adjusted my policy renewal to the LOWEST it is allowed to go in my state. While claims (if approved) are moderately fast, AT RENEWAL THEY CAN AND WILL LOWER YOUR COVERAGE ELIGIBILITY BASED ON PREVIOUS CLAIMS TO THE LOWEST THEY'RE ALLOWED TO GO. Years ago, I wish I had understood this and gone with PetsBest (UNLIMITED plan and they NEVER penalize you or adjust coverage based on claims). I'm now stuck with Fetch until the end with my pet, because she has what any other insurance co would consider pre-existing conditions so it's too late to switch for us. That said, I hope that others find this and it helps other pet parents make a more educated decision with their pet insurance provider. As a loyal customer, I feel frustrated and that I didn't know this going in when I first started with Fetch. Of course, everyone will tell you it's our responsibility to inform ourselves of the fine lines when comes to insurance decisions — I should have understood the terms, yes, but that does not reduce the predatory "ick" Fetch has made me feel. They hope you will not read or understand the terms for a reason, and make submitting claims this easy for the same reason. TLDR Cons Summary: 1️⃣ No UNLIMITED plans — other providers like PetsBest offer Unlimited plans (no cap to reimbursement) WITHOUT penalizing you for claims 2️⃣ They can AND WILL LOWER your policy coverage at renewal based on claims, you are penalized for claims and reimbursements over $200. In my case, because of a payout after years of zero claims they threw me into the lowest policy they can possibly give me in my state.
Insurer: Fetch
By: Anne
Amazing
Amazing! It has NEVER been easier to file a claim and receive benefits. Thank you for the ease of filing a claim. Highly recommend.
Insurer: Spot
By: Annelisse Schein