218,465+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,465 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
Insurer: MetLife
By: Joseph
Worst customer service
Worst customer service! Much better pet insurance out there.
Insurer: Healthy Paws
By: Kiki Frisbie
Claim Process
The claim process took less than 5 minutes and I received a status update within 20 minutes. Super easy and seamless - love it!
Insurer: Figo
By: Ale
Easy process
It was an easy process to get a quote an sign up. The cost is efficient in comparison with others.
Insurer: Pumpkin
By: Z.F.
No information for Internet
No information for Internet
Insurer: Figo
By: Ray Levinson
Great Customer Service
I shopped for insurance when we got out puppy. Most are close to the same, but when I had questions, the rep from Figo seemed to be better at answering my questions. I enrolled in the full insurance. Entered my first claim for wellness visit and the very next morning it was processed!
Insurer: Figo
By: Lois Bowden
Cannot Recommend
The service is fine and the people are knowledgeable and helpful. The problem is the cost. I have just been told that my premium for one older pet is going from $246 to $423 per month for 70% coverage. Healthy Paws does not cover doctor exams, routine care and preexisting conditions. My recommendation is to look elsewhere. I have also done some research and it appears that Healthy Paws owns some review sites!
Insurer: Healthy Paws
By: G R
Easy to claim reimbursement and…
Easy to claim reimbursement and friendly techs willing to help change policy
Insurer: Spot
By: Lupie Rivas
FIGO is alright with me!!!
I can’t say one way or another bc in the past year I haven’t really dealt with FIGO other than to pay them every month. I haven’t placed any claims or anything. So I have no comment nor any complaints.
Insurer: Figo
By: John
Absolutely horrendous customer support
Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.
Insurer: Healthy Paws
By: Erich Schrader