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The Worst insurance company
don’t bother with them. I have had this insurance for 7 years and previously had no issues, but then I got a new puppy in May of 2024. Made sure to get the insurance before I got the puppy and paid extra for the wellness plan they provide to cover her spay, shots, etc. Took my puppy for her shots and puppy check supposedly during the “14 day waiting period” of when the Illness insurance would of started, which I didn’t think would matter, since it was for shots on the already active wellness plan, but now that my sweet puppy needed surgery due to swollen inverted tonsils causing her to randomly choke and have heavy breathing, and the specialist vet stating to do the BOAS surgery at the same time, ASPCA said they wouldn’t cover any of the $5k for the surgery due to it being noted that she is a French bulldog at the first wellness puppy appointment and therefore the vet informing us that this entire breed may need surgery in the future for her breathing and to keep an eye on her as she grows. Seriously bull! I pay over $350 a month to this company and they used a wellness check where the vet is doing their due diligence to inform me of the breed itself against me and my puppy’s unexpected surgery. now I am stuck with this insurance company because anyone else would say anything before now is “pre existing“ and therefore I can’t leave. don’t use this insurance company!!
Insurer: ASPCA
By: Elizabeth
My first claim
My first claim was reviewed and processed promptly. The online form made it easy to submit and emails kept me updated on the status of the claim. Knowing how frustrating insurance companies can be to work with, this was a pleasant surprise!
Insurer: ASPCA
By: ElizaR
So easy to file a claim on line
So easy to file a claim on line. Fast response. Excellent customer service.
Insurer: Spot
By: customer
Excellent Service
The person who helped me out was quick to assist and answer all my questions.
Insurer: Prudent Pet
By: customer
Not very happy with Pets Best coverage
Not very happy with Pets Best coverage. I switched from Nationwide Pet unfortunately due to my employer contract changing. The reimbursement is not even as high and I'm finding charges deemed not covered now when they were with Nationwide. I picked the best policy with PB for reimbursement and still only get about 50% of my payment reimbursed back unlike 80-90% with my old policy. Just sad.
Insurer: Pets Best
By: gina
amazing customer experience
we have been really happy so far - it’s been 3 years
Insurer: Pets Best
By: sindhu metpalli
All of these pet insurance companies are a Scam.
All of these pet insurance companies are scams. They wouldn’t even pay for end of life treatments because my deductible hadn’t been met, after paying premiums monthly for 7 years. You’d be better off just saving money every month.
Insurer: Pets Best
By: Jennie Blaha
The process was easy to do
The process was easy to do. I just submitted
Insurer: Embrace
By: Nina
This is the most worthless insurance I…
This is the most worthless insurance I have found. They make it very difficult to complete a claim. I have two Goldens each had an Episioplasty. ( diagnosis not on their drop down menu). However, one dog had surgery last year and it was paid after several attempts to get them to review vets documents which they had. This year other dog had same surgery and I know they have vets paperwork but have not agreed to pay claim.
Insurer: Embrace
By: Tomkat
excellent service
My young chhuahua need emergency treatment for ingesting something and this emergency hospital got him over his issues in less than 24 hours. Glad I had Met Life Pet insurance to cover most of the cost in a speedy, effective way