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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Total and complete ripoff. Liars.
We have paid this company $10,000 over 3 years for our two dachshunds and have gotten $100 back (possibly for gas running the dogs back and forth). Sign up with these people at your own peril.
Insurer: Embrace
By: Michele S.
Worst Experience
After over 5 years of being a customer, with all my properties insured via Sonnet, I sold and closed all my accounts with them. The withdrawal account was a business account and was closed when the business closed. Sonnet attentped a withdrawal, which was returned. I emailed (because you certainly can't call them successfully) them to change account information or pay by credit card. Email was not returned and today my account has been assigned to a collection agency. Don't do business with this company, their policies and procedures are flawed and the customer service people are rude and abrupt, and refused to take a payment after I discussed my concerns of their process and timelines for collection action.
Insurer: Sonnet
By: Adam Wayland
Excellent coverage
This is a company that offers coverage, and pays claims promptly. Easy to deal with!
Insurer: Spot
By: Steven Bell
Premiums just go up and up and when I…
Premiums just go up and up and when I actually needed it, they said they would not cover an actual sick visits as the Dr. listed it as an "exam" and said that "exams" are not covered... how would a doctor diagnose what turned out to be a immune issue with "examining" my dog?
Insurer: Embrace
By: Brian W
I have not had to use it yet
I have not had to use it yet, but they were so helpful in explaining all of the different plans, and just so nice. Also, the prices are competitive with other plans.
Insurer: Embrace
By: JILL MCNICKLE
Save yourself worry on vet pet costs.
Anyone with a dog, especially a new pup must get this insurance and definitely upgrade to the best package available. The payment process was a breeze and the reimbursement went directly into my checking account. Excellent communication. I cannot say enough that this insurance company works and claims are paid not denied. Get it now!
Insurer: Fetch
By: Sharon
The claim experience went well happy…
The claim experience went well happy with service.
Insurer: Fetch
By: Jill Smarrelli
Could not be a worse experience
Really really terrible. Please trust me when I say these other reviews are absolutely fake. We did everything right, submitted bills, left vet info, emailed multiple times, and never even got a call back. Once we did call them to see where the process of just getting our deductible properly lowered from visits to the vet, we told that they never had anything submitted and to resubmit all the information. So no worries did it once, and did it all again. Waited for 5 days, they told us that nothing (standard vet check up, with medicine for an ear infection, and allergies medicine) was a pre existing condition. An ear infection isn’t a pre existing condition. Literally such a scam, please for the love of your dog and pets don’t send a penny to them. It’s been nothing but awful and I guarantee that these reviews have to be fake. Read them they all sound like a robot. I can verify mine very easily.
Insurer: Spot
By: Casey