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I recommend Pets Best
Pets Best has caring people working for them. They also explain the policy well, when I have questions
Insurer: Pets Best
By: Godchaser4
They were quick on refunded me the…
They were quick on refunded me the money I spent
Insurer: ASPCA
By: Terrie
Flea & tick med claim took 27 days to process
My most recent claim was for my dog’s usual flea & tick medication. It was not a new medication. While waiting for the claim to be processed, I received not 1 but 3 emails apologizing that it was taking so long (this auto email is not new). I then called (was on hold for 48 minutes) on day 26 and asked what was taking so long for a standard wellness claim. I was told wellness claims can take up to 45 business days to be processed. 2 days after my call the claim was paid. But who wants to spend 2+ hours to settle an insurance claim for their pet when there are other pet insurers paying claims within 3-5 days of filing the claim?? Time to shop for a new insurer.
Insurer: Pets Best
By: Stayzee
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela
Been with Fetch for almost 3 years and…
Been with Fetch for almost 3 years and every time I need to file a claim is a headache. I have to keep following up after the 15 days have passed to get things moving. Last two times took over one month for a reimbursement and according to them "we are working to make claims faster by October 1st". Well it is past that and here I am again trying to fight for my claim that is past 15 days and not only I keep getting automated messages via email, your chat is not working. Do better.
Insurer: Fetch
By: Isabela