224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Was not expecting to get the amount…
Was not expecting to get the amount back from the vet visit. However, I had to contact customer service regarding my check because I did not receive the initial check. I did receive the re-issued check without problem
Insurer: Pets Best
By: Dana Skidmore
They continued to add more and more…
They continued to add more and more things to “what I need before they can offer a pay back”. I continued to send their new asked for information, but it took months and months for them to finally give me any money back. They were not helpful.
Insurer: Embrace
By: AT
I was a little disappointed in Embrace…
I was a little disappointed in Embrace at first...It took them a little long to process my first claim with them but I kind of understand since it was the first one .. Basically they came through in the end so I would give them about three and a half stars, that's fair I think...
Insurer: Embrace
By: Harry Steagall
Grateful for the surgery insurance helps with.
Our dog suddenly lost control of his hind legs, so we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material, and the bleeding damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was straightforward, and the payment was quick. He is well on the way to a full recovery.
Insurer: Healthy Paws
By: Patricia
Grateful we could afford to have this surgery
Our dog suddenly lost control of his hind legs and we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material and the hemorrhage damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was simple and the payment quick.
Insurer: Healthy Paws
By: Patricia
Peanut's Care
I can not say enough of Metlife. They have always been there for my pet (unfortunately my baby passed away). I'm so sad.😔 Their staff members were always helpful. Reimbursement claims were taken care of in a timely manner. If I didn't have Metlife, I don't think I would have been able to obtain the care my baby needed. When, or if, we get another pet, I will definitely be reaching out to MetLife. Note, they even provided me with a Pet Grief group. Thank you, Metlife!
Insurer: MetLife
By: Gladys
Grateful for PHI Direct Pet Insurance
Customer Service awesome - Payment for coverage for TPLO was received within days of surgery. Process was painless and stress free. Communication via text and email was issued every step of the way. Would highly recommend this Pet Insurance. Rates are affordable. Five stars from this happy customer.
Insurer: PHI Direct
By: Andrea
Stress Free Pet Insurance!
I have been with embrace for quite awhile now. They are quick with claims, responsive when I’ve needed help, and also it’s very easy to submit claims.. Makes having a pet with a chronic condition much easier to manage..
Insurer: Embrace
By: Krissie Finchum
A complete rip off and waste of time
A complete rip off and waste of time. Paid over $600 to have insurance. Spent over $1300 on 2 visits and didn't even get $200 back. No customer service etiquette. Wish I could give 0 stars
Insurer: Pets Best
By: Kate Sailes
Do NOT purchase this insurance
Do NOT purchase this insurance. It’s taken us months of them trying their best to find a way to deny our claim. When you make a claim it goes into “review” and they say it’s about 2 weeks. HA! Surgery in March. A cheque has been issued 2 weeks ago (so they say) and it could take another week or two. I asked where it coming from? A third party located in New York. Warning bells are going off in my head. I thought maybe it was coming from the dark jungles of Africa. Yes - you will regret buying this insurance.
Insurer: Fetch Canada
By: Diane B