216,724+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,724 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Everything was clear and concise
Everything was clear and concise, I like that! Reasonably priced, now I just hope if we have to take Stella in to the Vet - that process is smooth as well.
Insurer: MetLife
By: sriggle
Wouldn't let me set up my stupid…
Wouldn't let me set up my stupid Patient portal. Said my email didn't match. Tried to get someone. No one there.
Insurer: Prudent Pet
By: bobjonesyahoo.com
It only took me a couple of minutes to…
It only took me a couple of minutes to put in my claim. It was approved very quickly and the money appeared in my account a couple of days later, as predicted.
Insurer: Pumpkin
By: undecided customer
Easy to use, helpful staff and good value!
Everyone is so helpful and the service is easy to use.
Insurer: MetLife
By: April
Claim was simple
Claim was simple. Texts and messages in the app kept me informed of the process. The claim was reviewed and paid in less than 10 days.
Insurer: Fetch
By: Shanann
Easy claim process
Easy claim process, affordable, and well worth the cost. Our dog broke his femur and we submitted our claim shortly after his surgery. The claim was approved within five business days. Saved us a few thousand dollars! Thanks you, Spot!
Insurer: Spot
By: Jeffrey Gruettert
Claim processing is chaotic and lengthy
Overall we had a negative experience with Pets Best insurance. It took about 5-6 weeks to process our very simple claim for a pet injury. There were instances when Pets Best said that they were missing documents when they had been in fact sent (I could see dates in my emails) and received by Pets Best. I had to make multiple calls to get representatives to double check everything. We could not count on their systems to do what they were supposed to do automatically. Then the representatives said there were problems with filetypes. Who is 2026 still has problems opening pdf's? We sent the filetype they requested but they still had technical problems on their end. After many calls, many emails, and many uploads to make sure that they were doing things correctly, the claim was able to move forward. We had to advocate to get expedited processing after all the chaos. Ultimately, for the cost of Pets Best, there was so much handholding we had to do for Pets Best employees to do their job, that it's really not worth it. We look forward to switching insurers in the future.
Insurer: Pets Best
By: Anja Zgodic
Been looking for over a month
Been looking for over a month, finally able tot put a plan together that fit my comfort level and budget.
Insurer: Nationwide
By: Mr and Mrs C
Great and knowledgeable customer service
Yaz answered all of my many questions and provided top rate customer service. I appreciated the guidance that they provided in helping me understand the policy options.
Insurer: Nationwide
By: Nicole Cannizzaro
Very easy and the plans were explained…
Very easy and the plans were explained well
Insurer: MetLife
By: Makenzie Splater