Excellent and efficient two years in.
I had PetPlan/Fetch for 17 years or so and after they imploded switched to MetLife. I have had three young dogs covered by MetLife (including wellness), two of them since eight weeks and another I switched at around age five. MetLife has been very prompt at reimbursing and very good about reimbursing everything covered by the plan (read your policy!!!).
The wellness plan has been a surprisingly great deal for us and seems to be the best of its kind in the industry.
My five-year-old became very ill with lymphoma after a few months on the plan and they were still fantastic about covering the costs of her treatment and testing. They also covered an emergency visit ($1500) for extreme diarrhea and vomiting of one of my pups.
Submitting claims is extremely easy. Reimbursement for straightforward, routine things like vaccines comes in about two business days, more elaborate issues can take up to two weeks in my experience. Submitting your vet's treatment notes yourself will speed the process along, but they will contact the vet and get the information if you do not.
Policyholders have the ability to consult with a vet 24/7 through the app which can be super helpful if you need guidance on small things or to determine if you need to head to an emergency vet.
We had only one issue with them and that was after my five-year-old died. I had had her and my pup on a "family plan" and when she died, I was not informed that the plan would be rewritten to a single plan, and thus I had to fulfill my deductible again. But overall, we have been extremely happy with MetLife, and highly recommend them if you have the ability to front payment for treatment until you are reimbursed..
- INSURER:
MetLife
- VETERINARIAN:
Roo Grubis
- POSTED: 02/28/2024
- BY: Roo
- BREED: Belgian Shepherd Dog (Tervuren)
- AGE OF PET: 0 - 3
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Should be named Pets Worst
I filed three claims with them after my waiting period was over.
The first was for an allergic reaction related to an MCT, which was accepted and paid part of my deductible.
The second was for a follow up visit due to continued health problems from the first claim. Suddenly the MCT is pre-existing and they denied my claim.
The third claim was for a righty to remove the MCT and a benign fatty tumor. Again my claim was denied because they decided the MCT was now pre-existing and in addition decided the benign fatty tumor was pre-existing as well.
I want to make it clear that the MCT itself was not diagnosed until a wellness exam that occurred after the waiting period. Seems to me they just didn’t want to accept the last two claims because I would have then met my deductible and they would have had to pay out on the third claim. They want to take your money and not help your pet.
- INSURER:
Pets Best
- POSTED: 11/28/2023
- BY: Nicole
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Absolute scam
Where do I start fetch insurance has given me the runaround I had a premium for 5 months I had three claims they denied all three claims stating they were prior issues which if they would have reviewed My dog's medical history as it was supplied to them they would have seen that he has consistent ear infections in his left ear okay cool makes sense they wouldn't cover it however he had a ear infection in his right ear which was his first time ever they denied it said it was a reoccurring problem clearly it's not since it's the complete opposite ear. Then they denied a sick visit and then they denied another ear infection in his right ear which was once again not a prior issue before insurance. I asked because they were not providing the services I paid for a full reimbursement of my premium of 5 months and they denied me stating that nothing I filed a claim for was covered under my policy or it was a reoccurring issue once again they clearly did not review his medical history. I then filed the complaint with the better Business bureau upon filing the complaint mid-April fetch then proceeded to go into my policy and change things that I got email alerts for to cover their own asses in a possible legal dispute they openly admitted they had an error and they adjusted the error and applied it to my deductible this is all after I canceled my policy and we were being mediated by the better Business bureau. They have denied reimbursing me my premium they have denied changing things after openly emitting they change things. This company will not pay out they will find any excuse in any reason to not cover their end of the policy they are a scam. I have fought with them since April and have gotten absolutely nowhere's they continue to deny anything and everything to do with either one covering their end of my policy or reimbursing me for my policy term. I am at the point where I have pretty much told them to shove the money up their ass and that I will now share my experiences with their company with other future potential or current consumers. As a pet owner you all know how expensive vets are how they definitely like to pull on the heartstrings because you care about your pet and want to upcharge everything to maximize profits off you so you go shopping for insurance and this is what You can expect to receive for customer service from fetch. I've heard wonderful things about Costco and chewy for pet insurance. If you choose to go with fetch for insurance for your pets don't be surprised when this is the outcome that you also face. They have stolen roughly $400 from me and had zero intentions to ever provide me with The services I was paying for. There Is many many options out there please do your research and don't make the mistake I did by trusting this joke of a business with a policy for my dogs well-being because at the end of the day they don't care about you or your animals
- INSURER:
Fetch
- POSTED: 08/18/2023
- BY: Brandon
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 0 - 3
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Outstanding
Super happy with the speed of the claims process!!!
- INSURER:
Trupanion
- VETERINARIAN:
BEVS
- POSTED: 06/12/2023
- BY: Julie
- BREED: Dalmatian
- AGE OF PET: 0 - 3
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Keep my Otis safe
I feel everything was simple and easy. Nothing was difficult about any of it.
- INSURER:
Trupanion
- POSTED: 06/10/2023
- BY: Joann
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Quick response to the claims
Quick response to the claims
- INSURER:
Trupanion
- POSTED: 05/31/2023
- BY: Lori
- BREED:
- AGE OF PET: 0 - 3
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Tina was easy to talk to and answered the questions that I had regarding upcoming events for Leo & Jack; as well as helped me with a question regarding Scotty's allergies.
Tina was easy to talk to and answered the questions that I had regarding upcoming events for Leo & Jack; as well as helped me with a question regarding Scotty's allergies. Love Trupanion. I alway promote Trupanion even after teching at VCA
- INSURER:
Trupanion
- POSTED: 05/04/2023
- BY: Faith
- BREED:
- AGE OF PET: 0 - 3
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Because it has been such a breeze connecting with and getting info from you quickly and easily!
Because it has been such a breeze connecting with and getting info from you quickly and easily! Seriously - my dog has better insurance than i do :)
- INSURER:
Trupanion
- POSTED: 04/18/2023
- BY: Sarah
- BREED: Mixed breed
- AGE OF PET: 4 - 6
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The best insurance for dogs!
Your efficient and compassionate support has made all the difference. Lightening our financial load has allowed us to stay laser focused on Oscarâs journey toward health.
- INSURER:
Trupanion
- POSTED: 03/09/2023
- BY: Richard
- BREED:
- AGE OF PET: 0 - 3
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