220,393+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,393 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Lovely phone humans, such as Aileen!
Aileen was an absolute delight on the phone. I have had to call fetch three times now and everyone has been super helpful. So far, I have only signed up 3 cats on the insurance and haven't used them for reimbursement, but I feel confident they will deliver. Especially after through research on which pet insurance to go with. Than you Aileen for being so wonderful on the phone despite needing to do tedious work due to my mistake!
Insurer: Fetch
By: kertheater
The agent (Joshua Sabado) I spoke with…
The agent (Joshua Sabado) I spoke with was very knowledgeable. He even saved me $4 dollars a month on my quote, he was very helpful and answered all of my questions. I think this was the best company to go with after doing my research.
Insurer: Fetch Canada
By: Dimitri Mimi Andriopoulos
0 star
If you’re thinking about choosing Embrace for your pet insurance, I would strongly recommend looking at other options first. I paid a high monthly premium expecting support when my dog needed medical care the most. When my dog was diagnosed with pneumonia, Embrace classified it as a pre-existing condition and denied my claim. After months of paying for insurance, I received no reimbursement for my dog’s treatment. What makes this even more disappointing is that my dog has now passed away, and instead of receiving the support I expected during such a difficult time, I’ve been dealing with the added stress of denied claims and ongoing reimbursement issues while grieving the loss of my beloved pet. Pet insurance is supposed to provide peace of mind during emergencies, but my experience has been the opposite. Paying high premiums only to have claims denied when they matter most has been incredibly frustrating and heartbreaking. Based on my experience, I cannot recommend Embrace.
Insurer: Embrace
By: Maria Jessica
Quick turn around for reimbursement
Quick turn around for reimbursement. EoB clearly explains what is and isn’t covered based on your chosen policy. Rates increase every year, sometimes with increased deductibles. I wish there was a price lock.
Insurer: Healthy Paws
By: Janice
Customer support has always been…
Customer support has always been available and provided answers and/or resources quickly. The customer support people have always been polite and patient. Best- Leslie Nelson
Insurer: Trupanion
By: Leslie Nelson
The representative
The representative, Art, was very helpful and answered all my questions.he would get 5/5! The telephone connection was terrible… I learned nationwide was having major tech problems… for that I’d score 1/5
Insurer: Nationwide
By: Suzanne
Quick process with proper reimbursement.
Quick process with proper reimbursement.
Insurer: ASPCA
By: Nicole Harmon
Website a little confusing
Website a little confusing
Insurer: Nationwide
By: customer
Waiting period and "pre-existing condition" nonsense
Had a terrible experience regarding my very first claim for my 9 year old female lab. She started limping-caused by either a dog park injury or onset of arthritis. Prudent Pet denied the claim, saying it was still the waiting period (it wasn't- waiting period ended 2 days before the injury/illness). When I appealed, it changed its rationale for the rejection-now said it was a "pre-existing" condition because my vet had recommended starting joint supplements as a preventative one month before I bought the insurance. Also ridiculously claimed that the vet visit for the limping was within the waiting period. I politely challenged them to show me where the vet summary said my dog had had a arthritis diagnosis- PP couldn't. I subsequently read other reviews that said PP often rejects claims on older dogs. Lesson learned. Will now pursue other options, ie Chewy insurance.
Insurer: Prudent Pet
By: Abby Stavitsky