224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Customer Service, Easy Claims Process
From when we first got our fur-baby in 2017, Embrace has been amazing! Our poor pup had a lot of health issues when we got her at 3 months old. Embrace was ALWAYS available to answer questions and their claim submission and reimbursement process is great. Customer Service representatives are always friendly and EXTREMELY helpful. Keep it up Embrace
Insurer: Embrace
By: Amanda F
This is my second year with Embrace
This is my second year with Embrace. I have only had great experience with them since day one . All the customer service representative are always so professional and helpful.I highly recommend Embrace.
Insurer: Embrace
By: Beatriz Martinez
Pumpkin Best Pet Insurance
Working with Pumpkin on my claims for Maximus has always been easy. If I have any issues they are extremely helpful. Payments are done very quickly once everything is processed.
Insurer: Pumpkin
By: Carin
Never approve claims
Granted I have not had many claims but, the ones I have done, have not been approved. There's always an excuse as to why they won't approve the claims. I pay $400 a month for this insurance that doesn't cover anything. I keep it in hopes that one day if really needed my fur babies will be covered. I highly doubt it though.
Insurer: Pets Best
By: Tamay
HORRIBLE 10/10 DO NOT RECOMMEND
Please do yourself a favor and go with another insurance company. My pet was treated for pneumonia and respiratory infection early in life. Later on when she developed a polyp and had to have it removed this company of course found a way around it so they did not have to pay any $, even though they should have, stating she had had respiratory issue in the past, totally unrelated to the polyp! DO NOT RECOMMEND. I have had numerous friends and family sign up for this company at my recommendation and they are all canceling now after this ordeal. Embrace should be ashamed
Insurer: Embrace
By: Carley Day
Pet insurance declined due to Diarrhea
We have 3 dogs which one of our new dogs was with another insurance provider… we put them all under 1 peppermint insurance… our new puppy had diarrhea under trupanian and when we switched to peppermint they said Diarrhea is a preexisting condition even though no veterinarian has given a diagnosis… the last vet visit was over 1000 dollars and they declined it based on pre existing condition of diarrhea again with no diagnosis… they did blood work and tested for Addison and fecal culture … no diagnosis… so how can peppermint say diarrhea would ever be a preexisting condition without any diagnosis… so disappointed with peppermint… if my / other dogs were not senior dogs we would leave for sure … now it would be 2 hard … I would like to know what people think that diarrhea with the many causes with no diagnosis can be a pre existing condition… or is this just a money grab
Insurer: Peppermint
By: Andrew
Wellness Plan Recommended
Having the BestWellness Plan nearly paid for itself on my puppy’s first vet visit. I was pleasantly surprised at how easy it was to file my claim on the app and my reimbursement was in my account in just a couple days.
Insurer: Pets Best
By: Kara Baxter
First Time Claim
After researching numerous pet insurance companies, MetLife was the one that offered the most of what I was looking for. I rescued two kitties and the claim process was simple and my reimbursement, after meeting the deductibles, was fast. I did have to call customer service regarding a question I had about my claim. I spoke to Donna, a wonderful person! She answered all my questions about my claims. I did not feel rushed and had a better understanding of my claims and policy. I would definitely recommend MetLife to my family and friends that are looking. Thank you and keep up the great work!
Insurer: MetLife
By: marlene
Fast turn around on the billing…
Fast turn around on the billing reimbursement!
Insurer: Pumpkin
By: customer
Disappointed with the service
Disappointed with the service. Two of my claims have been on hold, despite the needed records being sent over via email. The interface is not capable of allowing you to update/push info so someone from Embrace can view the new info. We called and the person who was helping couldn't advise why it was on hold or what the status was. It's been two months with no solid update, not really worth what we've been paying for this service.
Insurer: Embrace
By: Katrina Hasson