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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very dissatisfied with with claim response
I now have two claims submitted . The first one was submitted over three weeks ago. I was told the claim could take up to two weeks. Claim sent with vets itemized records of service with invoice for the cost of each item on the list. I just received an email asking how is it going. It is not going well . It appears FETCH is not organized or understaffed.
Insurer: Fetch
By: gg g
The absolute BEST pet insurance on the…
The absolute BEST pet insurance on the market!! I tried so many different ones before j found Spot and my pups and I finally found a place where we know we are covered and taken care of. Their customer service is impeccable and their PROMPT Reimbursment is the fastest in the industry. You will not be disappointed with Spot!!
Insurer: Spot
By: PPatel
First claim
Quick and easy to file claim and get reimbursed.
Insurer: Pets Best
By: Jim
Disappointing
I have sent unanswered emails and stayed on hold for extended periods of time. At least one of you knows of my problem since before the claim. In fact, I could not file the claim online andI cannot get on line to see anything related to my account, let alone my claim. Please contact me. I am frustrated by your lack of attention. Five weeks have now gone by and I am no closer to accessing my account than I was in August.
Insurer: Embrace
By: PTBÓL
Don’t buy..waste of money and time
Waste of money. It took over 2 months for them to review and close my claims which neither was paid. I was cc’d on several emails where Embrace tried to contact the emergency vet my pet visited. They only sent emails and never tried to call the business directly. I got tired of receiving these daily emails and had to reach out to the vet myself to get the missing information. Embrace is not a proactive insurance company. They also decided to decline my claims due to pre-existing conditions that were indirectly related to the issue my dog was treated for. Do Not Waste Your Money.
Insurer: Embrace
By: Beverly Hightower
Best pet insurance hands down!
I've been with Pumpkin Pet insurance for many years and did a lot of research and found them to offer the best coverage. Claims are paid pretty fast. I highly recommend them!
Insurer: Pumpkin
By: Karen C
So glad I chose spot for pet insurance
So glad I chose spot for pet insurance! Reasonable monthly payment ( half of what I paid to previous insurance company) Claim service efficient and fair, no bs dental. My highest endorsement!
Insurer: Spot
By: Jeffrey Leopold
Better than others
Pricing is better than others after my research and analysis. But pet insurance coverage, overall, is not what it used to be. The days of 90% coverage for the entire bill are gone. Nowadays, it’s like co-pays. Customer service is ok too.
Insurer: Spot
By: Lora Lee Del Rosario
I have this for both of my dogs
I have this for both of my dogs. It’s well worth it! Excellent service and coverage. Well worth getting. Reimbursement pretty quick.
Insurer: Pets Best
By: Adele Beardsworth
Thank you Kevin!!
Kevin was absolutely amazing in helping me create a plan for my two cats. He made the process so simple and smooth and was extremely thorough. Thanks Pumpkin!
Insurer: Pumpkin
By: Carmela Del Pizzo