222,136+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,136 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor customer service
Poor customer service. Not responsive at all. Not timely in responses. Have to nudge them so many times to finally give responses to claims. Very disappointed thus far. Would definitely go with another company in the future
Insurer: Embrace
By: Tan
What happened to good old fashion customer service in our country?
MetLife pet insurance is the worst. It takes forever to get paid on a claim. As soon as i get my money back I will be finding another pet insurance co. Their customer service is lacking, and it takes FOREVER for them to answer the phone. On two separate instances they have misplaced our claim and had to start all over. What's the most important thing about a pet insurance company? Reimbursement. They should be ashamed of themselves for taking almost 6 weeks to pay a $650.00 claim. Never again. NEVER AGAIN!!! They sure have the part about withdrawing from your bank account every month down to perfection.
Insurer: MetLife
By: Frank
Best decision I could have made!
ASPCA was the best choice I could have made for our family & our furry baby. The claims process has been seamless, the customer care exceptional & the security of knowing my baby is assisted for any health issues that arise is priceless. If you don't have pet insurance for your fur babies, GET IT! Selecting ASPCA will be one of, if not the, best choice you could make.
Insurer: ASPCA
By: Jennifer
High pressure sales
I called to ask questions because I'm trying to decide 2 pet insurance companies. I did not like the high pressure sales tactics that I got from the salesman. He was trying to get me to decide immediately.
Insurer: Embrace
By: Lorna
2 Pets…Same Service…Only 1 gets paid.
I’ve forwarded my claim for both of my pets for the same service. One is receiving a partial payment and not the other. I don’t understand.
Insurer: Pets Best
By: Walter Winter
Taurus…
Very pleasant experience agent answered my question very quickly easy to reach customer service
Insurer: Embrace
By: Nancy Allen
Be very careful when you get this…
Be very careful when you get this insurance one year ago they raise my price $100 which brought it to $333 for three dogs. I thought well that’s not bad. They’re getting older now! Here we are another year later they raised it to $753, that is half of my mortgage I have been with them since my dogs were puppies. They raise the price because of their age and things are starting to happen very dishonest. It should be illegal to raise the monthly payments that much.
Insurer: Embrace
By: Kolleen Noll
Lab Mix Toby
My Lab mix developed an unusual and, they say, somewhat rare, cyst under one of his eyes. It required specialist visits, CT Scans and eventually a trip to the Auburn AL oncology department for surgery. He is well now and thanks to pets best I did not have to be concerned about the cost to take the best care of my sweet boy. They have paid per my policy everything without a moment of hesitation. and, each time I spoke with someone about the treatment or the claims submitted I had someone knowledgeable, kind and helpful. I had nothing but similar experiences with my other lab mix Gracie, a broken tooth required dental work which again was paid for without question. I'm not much of one to carry a lot of insurance coverage but I'm so glad I've done this for myself and my pups. And couldn't be happier with Pets Best.
Insurer: Pets Best
By: Patricia Collier