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Ease in filing the claim and receiving…
Ease in filing the claim and receiving reimbursement in a quick manner.
Insurer: Trupanion
By: April
I appreciate MetLife!
I appreciate MetLife! It brings piece of mind and peace knowing our family pet is insured.
Insurer: MetLife
By: customer
Quick & Easy
The website was easy to use and understand. The options with explanations was great. I feel so much better knowing that my pets can get the care they deserve and I can save some money on vet visits and things.
Insurer: Nationwide
By: Tonya
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo
Delaney was very helpful and friendly
Delaney was very helpful and friendly. Walked me through the process and even will send me forms via mail.
Insurer: Prudent Pet
By: Sean
Terrible customer support
I literally just want to log in, but the website directs me to authorize my login by clicking a link an an email it sends me. No issue, except that the link takes me to a page that says the link is expired or invalid - every time, regardless if I click it immediately. So I will choose customer support chat bot then. But the chat bot ends up just saying that due to high volume, the chat bot is not available, and to call the phone number. I've called the phone number and I am on hold with an estimated wait time of 45 minutes. I remember last time I needed something from Pets Best something similar happened and I was on the phone for over an hour. The technology and service for Pets Best is terrible!!! I get a discount through my work insurance but I do not know if it is worth it. Is this a real company or an entrepreneur that completely failed at scaling the tech and service operations and it is now completely bombing ? I just googled it and people posted on reddit about this 2 months ago and it's still not fixed. Definitely changing my provider next open enrollment...
Insurer: Pets Best
By: Jason
Its great to have protection for my pet
Its great to have protection for my pet
Insurer: MetLife
By: Julio Bilbraut
The representative was professional and…
The representative was professional and helpful and knowledgeable
Insurer: Nationwide
By: michelle evans
You should request the medical record…
You should request the medical record during the application. There was no spot to put any vet information at all.
Insurer: Nationwide
By: customer
super easy claim submission
super easy claim submission
Insurer: MetLife
By: megan