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Responses have been quick and fair.
Responses have been quick and fair.
Insurer: Spot
By: Kenneth W Turoczy
Superb service wherever I called to…
Superb service wherever I called to speak with a representative
Insurer: MetLife
By: A. Chia
Predatory and bad customer service
I have paid nearly ten thousand dollars into my premium for 8 years. When I called to cancel my policy due to their constant increase in prices, the agent offered to raise the deductible to reduce my monthly premium. Trupanion has a lifetime deductible where if you meet it once, they will continue paying their cost share for the lifetime of that specific condition. It was not explained to me that raising the deductible meant I now had to reach the deductible a 2nd time to be eligible for reimbursement, leaving me to pay an additional 500 dollars out of pocket. When I called to raise my concern, I was told that because the agent answered a question on retro active claims, I essentially should have taken that as a notification for how the process would work going forward. I can't cancel the policy because pet insurance is so predatory with pre existing conditions. The customer service acts like they are there to support you but say there's nothing they can do in a nice tone of voice and protect the insurance company not the consumer. Stay away from this insurance at all costs, please look at your other options and don't get stuck into paying thousands of dollars a year like I do. I may end up canceling anyway and paying out of pocket. I'd almost rather deal with a loan company to pay off a medical bill than this.
Insurer: Trupanion
By: Jae McComiskey
Excellent Insurance
Terms and conditions are clear. No haggle. Claims are processed and reimbursed quickly,
Insurer: Healthy Paws
By: customer
Thank you I needed it
Thank you I needed it
Insurer: Nationwide
By: customer Kay Pundt
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell
My dog Rocky was unfortunately hit by a…
My dog Rocky was unfortunately hit by a car a few weeks ago. With the high cost of everything today along with veteran bills for my little guy to repair his broken leg. Trupanion truly took a lot of the stress away from this very traumatic situation. I just thank god I have trupanion on my side in cases like these.
Insurer: Trupanion
By: Steve