222,202+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,202 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Joshua was amazing!
Joshua was amazing!! So helpful
Insurer: Fetch Canada
By: Madison
Ripoff
Ripoff! I moved from calif to nj and had my rate went up by 70%. Total BS response. California is rated #1 for veterinarian costs. New Jersey is number 4. Age, breed, and sex did not change. No way did the change in zipcode justify a 70% increase.
Insurer: Embrace
By: Elliott
It's all fraud
I have carried this insurance for over 2 years. Although my policy states allergies are covered, the insurance has not paid out anything. They claim they need more info, which I have sent as well as sent them my vets info. I have called on multiple occasions and the representative has always been kind and ensured me they would "personally be handling my case" I never hear from them again. Now my dog has a pre existing condition so while I can go to another insurance, she will never be covered with anyone else for her allergies. I have poured $1000s to ensure my dogs would be covered and I've gotten nothing but lies and being ignored. I will continue to submit claims and make calls until they pay what is owed. As for my other dog, I am removing her from this policy. I know now that if something happens to her, the ASPCA does not have us covered!
Insurer: ASPCA
By: Kate
Surprising to see great reviews
Surprising to see great reviews. My vehicle was hit last weekend and the police determined it was 0% fault. 5 days later, after submitting a second claim, my claim was assigned to an adjuster who’s on vacation and my vehicle is still in a lot somewhere up north after the back up adjuster keeps saying it will be in my preferred shop today. I called the towing company and they are even worried the process is unusually taking longer than expected. Good for everyone else here, I guess my luck has ran out and I’m one of the consumers that is extremely disappointed. Response to Sonnet - Aug 19 2024 - Hi, I've called your team twice now and requested for management to address the issue last week, there's still no response. For the rest of the business day, if we don't receive any feedback, we will contact the ombudsman.
Insurer: Sonnet
By: Maximillan Aguilar
Loyal Embrace Parents
We have been with Embrace for several years. We have never had any issues or complaints. Price is reasonable and gives us peace of mind for our 3 kitties. The Wellness Plan is our way to have the money to keep our kids vaccinated without worrying if we can afford it. Claims are processed quickly and customer service is always there for us. If people think you are nuts for having this coverage for your "kids", just tell them they are nuts for not having it!
Insurer: Embrace
By: Valued Customer
I submitted a claim 3 weeks ago… it’s…
I submitted a claim 3 weeks ago… it’s still pending .. I wouldn’t say anything but I got 2 emails to give feedback of my recent experience
Insurer: Embrace
By: Carmen
Peace of mind
I just feel comfortable knowing my cat is insured, because he gets into some questionable trouble not even the Vet can explain. Peace of mind.
Insurer: Embrace
By: Meg
Policy paid as promised
Our pug had an unexpected injury to his eye. He got a staph infection and almost lost it. He had multiple vet visits and 9 different meds. After almost 8 weeks of treatment, he is now infection free and his eye was saved! This was the first time we had to submit claims to Embrace. They reimbursed exactly as our policy promised and in a timely manner. So far, we are very pleased with Embrace.
Insurer: Embrace
By: Suzanne Houck
Simple Steps
The steps were laid out simply and worked. It was easy to submit all three claims within 30 minutes. However, I was submitting the data at peak time.
Insurer: Embrace
By: Christopher Jaramillo
Not what I expected
Not what I expected I wanted to like this pet insurance company, but I guess all insurance companies are the same. They all want your business but when you need them, they will find any reason to deny your claim. The short version is that my veterinarian died and closed his shop, so I couldn't get my puppy's records. We had an emergency and had to take her to a hospital (9 months after getting insurance and past the waiting period) submitted the claim and it was denied because I couldn't prove that it wasn't a pre-existing condition. I no longer need pet insurance but it was disappointing and heartbreaking, I will not be going with Embrace if I ever decide to adopt again.
Insurer: Embrace
By: Irma Fierro