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This company is a scam
I have been a customer for almost 8 years with fetch. I recently lost my dog to a sudden medical condition. They have approved all of my claims, and I have received email notifications saying my deposits have been made. I have not received any money. When I call I get the run around saying that they have proof of payment, yet they will not provide me with the proof. So frustrating, and horrible service. I will be getting a lawyer involved. Per your comment below. The supervisor did not tell me there was a problem with the account number. After 5 phone calls and just being told that they had paid and they had proof. Is not good customer service. I have been waiting for 2 days now for a call back to let me know what is going to be done?? This is over $5,000. Not just a little reimbursement
Insurer: Fetch Canada
By: Carey Belair
This company is a scam
I have been a customer for almost 8 years with fetch. I recently lost my dog to a sudden medical condition. They have approved all of my claims, and I have received email notifications saying my deposits have been made. I have not received any money. When I call I get the run around saying that they have proof of payment, yet they will not provide me with the proof. So frustrating, and horrible service. I will be getting a lawyer involved.
Insurer: Fetch Canada
By: Carey Belair
This company is a scam
I have been a customer for almost 8 years with fetch. I recently lost my dog to a sudden medical condition. They have approved all of my claims, and I have received email notifications saying my deposits have been made. I have not received any money. When I call I get the run around saying that they have proof of payment, yet they will not provide me with the proof. So frustrating, and horrible service. I will be getting a lawyer involved. Per your comment below. The supervisor did not tell me there was a problem with the account number. After 5 phone calls and just being told that they had paid and they had proof. Is not good customer service. I have been waiting for 2 days now for a call back to let me know what is going to be done?? This is over $5,000. Not just a little reimbursement
Insurer: Fetch Canada
By: Carey Belair
They pay the claims!!!
I have had all positive experiences so far dealing with getting reimbursement for the claims on my dog and cat. I am always nervous that they are going to try to find some reason to deny or reject all or part of the claim, just based on them being an insurance company! But I've had Spot for a year and a half now, and I have to say, it's all been on the level. Very fair. What a relief!
Insurer: Spot
By: Julie Greenfield
Quick response and action for clam.
Quick response and action for clam.
Insurer: Spot
By: Irene
So helpful
So helpful, knowledgeable and fast. Couldn’t be happier.
Insurer: Spot
By: Deborah Peck
My only issue is that with preventative…
My only issue is that with preventative you only cover so little. For example, a vaccine is $25 while I pay much more for that.
Insurer: Spot
By: Garcia
Easy to work with
Easy to work with, response time was good.
Insurer: Spot
By: Rebeca
Fetch is a great choice for pet…
Fetch is a great choice for pet insurance. Lots of options and very good about processing your claims.
Insurer: Fetch
By: Jackie
Fetch is a great choice for pet…
Fetch is a great choice for pet insurance. Lots of options and very good about processing your claims.
Insurer: Fetch
By: Jackie