222,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am so glad I had insurance…
I am so glad I had insurance for my Mocha's knee surgery. I have had Embrace since 2018. They have always taken good care of us. Thank you for that. Your web site is very manageable. Easy to submit claims and ask questions.
Insurer: Embrace
By: Sandra
The whole experience was wonderful
The whole experience was wonderful! My customer service person, Rebecca walked me through the policy, she understood my concerns and worked with my budget. Excellent customer service and Rebecca's excellence sold me on Prudent Pet. Empathy and kindness go a long way when one is making this important decision.
Insurer: Prudent Pet
By: veneitagmx.com
The representative Chaselyn was…
The representative Chaselyn was fantastic! She went over a lot of different options and helped me choose the policy right for our puppy. She was informative, knowledgeable, and professional. She had a great personality and excellent customer service! Thanks so much!
Insurer: AKC
By: Susan Grooms
10 days processing time per claim
10 days processing time per claim, difficulty understanding if Embrace requested updated diagnosis or we were asked to do it, once we received updated diagnosis, we could not attach it to the claim but only upload to the website, required another call to clarify, the initial message on the call said "wait time up to 60 minutes"
Insurer: Embrace
By: Ralf Dunkel
Would Recommend
So far have had no issues, claims subimssion is very easy and reimbursements have been pretty fast. Not really sure I understand the point of the wellness rewards program, since the price difference in plans is about the same amount that I would pay the vet for the care, but I have been happy with the injury/illness plan that we use.
Insurer: Embrace
By: Elizabeth Rackovan
This is a total scam
After paying hundreds of dollars for four months, all my claims were denied because of so-called pre-existing conditions that they only told me about after I had filed the claims. Pre-existing conditions according to them include diarrhea because he’d had it in prior months, so that wouldn’t be covered for the first year he was insured. This is a total scam: they should have reviewed my dog’s medical history when I first registered him & not take my money for months & then deny all my claims.
Insurer: Embrace
By: Isabel Lara
premium increases are entirely too high
While coverage is decent the premium increases are WOAH. I started out paying $45 a month and in 4 years I’m not paying more than double ($108/month). The rep and supervisor both just spouted out the same insurance propaganda without much to offer except to lower my plan to change my rate. After reviewing all of my options anything worth the change to save me more than $5 or so would dramatically reduce my coverage. I get it. Insurance companies have premiums. But a 35% increase in one year?? If my dog lives another 4 years I’ll be paying over $300 a month! Edit- clearly the commenter didn’t read my comment thoroughly at all. As they just reverberated the exact same answer the rep and supervisor did and didn’t read where I said I already went through all the options to change my plan around. The point of my post was a “buyer beware” that the rate of inflation is astronomical.
Insurer: Embrace
By: Lindsey Levine
I had a great experience speaking with…
I had a great experience speaking with josh. He answered all of my questions and concerns. Thank you Josh
Insurer: Fetch
By: Angela
Easy to enroll and easy to submit…
Easy to enroll and easy to submit claims and very responsive
Insurer: Spot
By: Judith Galvan
Awful customer service (as in they…
Awful customer service (as in they don’t get back to you in a timely way) and they way they have “preexisting conditions” set up for someone that had adopted a pet isnt conducive of having me want to adopt another rescue animal from any shelter His so-called pre-existing condition was a wound from a horsefly or deerfly bite that got infected… To me that is not pre-existing unless this dog was brought up on a farm somewhere, and not knowing his history that did not work in my favor A 200.00 vet bill that was only having 26.00 coverd for a nail trimming 200.00 isnt going to Break the bank on their end considering how much I’m paying for “ Insurance “
Insurer: Embrace
By: Peter Alexander