219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service!
I have been thoroughly satisfied with the customer service and responsiveness of the Embrace team members. After years of holding the policy just in case, this past year has an one massive medical bill after another, and Embrace has been there to reimburse those expenses. My one kitty passed earlier this year and the agent I spoke with was so incredibly compassionate and made me feel as though she truly cared about my pain.
Insurer: Embrace
By: Jamie Schiffer
Informative and friendly staff
Steffie was informative and friendly. She did not use high pressure sales tactics at all and couldn’t have been nicer. She sold us on the product.
Insurer: Prudent Pet
By: Karen Ferguson
Great reimbursement !
I submitted the surgery bills to Pumpkin after our cat was attacked by a coyote. After our deductible was met, they paid 90 percent ! I just submitted the bills and they sent me a check. BTW he is doing great ! Thanks Pumpkin! .
Insurer: Pumpkin
By: Ann
Great at communicating!
Kept me informed every step of the way when processing my claim. They were very friendly and explained the process to me.
Insurer: Pumpkin
By: Karen Stewart
Long processing time
It took over 5 weeks to process my claim. It was a simple claim (injury with imaging diagnostics - x-rays and diagnostic u; ultrasound), and I submitted all the medical records when I filed it (no additional documentation was required). I used to have Embrace, and my claims were processed within 7 days, and I received my check within 2 weeks of filing the claim.
Insurer: Pets Best
By: Yuko
Everyone I have talked has explained…
Everyone I have talked has explained all the issues.
Insurer: Embrace
By: Bruce
I’m beyond blessed to have chosen this…
I’m beyond blessed to have chosen this company to cover my sweet Daisy. They were so helpful and very prompt to review her medical bills and send out a check to help with all that we have spent. Blessing in disguise I went with Pumpkin.
Insurer: Pumpkin
By: customer
I received my money very quickly
I received my money very quickly, I was very surprised to see it in my back account. Thank you so much. Deborah Rhodes.
Insurer: Spot
By: Deborah Rhodes
First time buyer of pet insurance
First time buyer of pet insurance. We had several surprise expenses with our new puppy. Pumpkin was easy to work with and quickly processed claims. Highly recommended. Zero regrets.
Insurer: Pumpkin
By: CBR owner
Dillon’s Doggie Creations
One of the most important components on my list in make an exceptional customer service representative are people skills, Stephanie’s people skills Ring volumes to me. Her professionalism, her communication skills, compassion and her understanding cannot be taught in a training classroom. Her caring, and her wittiness are an extra Bonus. I hope the rest of the teammates are as good. If I may say to you, Stephanie, if you carry out these qualities throughout your life, you will have a Blessed life. That is my belief! 🙏🐶
Insurer: Prudent Pet
By: James Copeland