219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terribly Difficult
If you submit an accident or illness claim, they make it terribly difficult to get it approved. They will request for all previous vet records, which is fair, but if they don't understand them in the slightest they will tell you that there are parts "missing" and they will be closing your claim. You'll then have to argue that things are not missing, and they'll simply reopen it. After that, if there is you're filing anything even remotely related to what your animal has experienced before, they will deny you. Your cat chipped a tooth in the past and now has problems with their gums? Pre-existing condition: denied. Your dog broke their back leg and now they broke their front leg? Pre-existing condition: denied. On top of that, they say that "if your animal goes 18 months without being seen or experiencing symptoms of a condition, it will be removed from the list of not-cover conditions". That's a lie, they don't do that. I'm still being denied claims despite it being years since certain conditions. Don't waist your time
Insurer: ManyPets
By: Person
Pet safety
Having the peace mind that your pet well secure
Insurer: Prudent Pet
By: GREGORY PARKER
It’s hard to put into words how a…
It’s hard to put into words how a company serves its customers, especially when communicating is difficult and time consuming. The employees were very friendly, but hampered by electronic glitches and time constraints. I appealed a decision not to deny my dogs treatment twice and they did finally reimburse me for the services to which I am grateful. There must be a better way to apply and process applications. Thank you very much for the opportunity to speak.
Insurer: Embrace
By: Jerry Skaggs
Excellent service
Excellent service, knowledge and friendly
Insurer: Prudent Pet
By: Maria
Happy customer
Great coverage, easy to submit claims and they are processed very quickly.
Insurer: Spot
By: Stephanie Hamm
Great and timely service
Recently had a very expensive situation with my little dog. Er surgery and 4 days in the hospital, you can imagine the bill. I sent it right over to Embrace and was refunded a significant amount of the bill. I am so grateful that i was smart enough to get insurance. If you are on the fence about getting this, in telling you to go for it
Insurer: Embrace
By: Patricia Kerton
Online cancellation is a lie.
We received a pet insurance premium increase letter in May 2024 that doubled the premium for our two bunnies. Naturally, that's a deal breaker for anyone and we went to cancel online, since that's a feature they offer. We canceled about a week or two before the renewal date. However, apparently you CAN'T CANCEL ONLINE, despite them having that function, as we still got charged. You have to CALL to cancel, apparently, and now we have to pay a pro-rated amount for insurance we never intended to use, because we got no confirmation or notice of our cancellation request being denied or not even going through. We only found out after the fact and when we reviewed our finances to find they snuck in that charge. You can't even delete your payment information online to prevent that from happening. Utterly abusive consumer experience and I'll NEVER use Nationwide again.
Insurer: Nationwide
By: Robert Mariazeta
BEWARE OF NATIONWIDE - THE WORST!!!
I have had problems with Nationwide ever since I first signed up five years ago. My Pom had to have a surgery first year on her vulva and they would not pay a dime. I should have changed then. Now four years later I submitted a claim, then paid deductible which was most of the claim. The vet wanted me to come back in a month for a checkup and I submitted claim and they charged me with deductible all over again! WHAT????? WHAT A SCAM!!!!!!
Insurer: Nationwide
By: Lindalane
Excellent experience with submitting my…
Excellent experience with submitting my first 2 claims for my dog who went into an Addisonian Crisis and had to stay at the ER for 2 days, as well as for a follow up check up with her normal vet. The only weird thing I've seen so far is that "taxes and fees" are excluded from covered amounts, which seem strange, but I plan to follow up with ManyPets for clarification on this.
Insurer: ManyPets
By: Nat
They were very polite and helpful
They were very polite and helpful, I do think they need to add things to the automatic answers,, I needed to cancel and i had to go thru several different ones to finally get to talk to someone in person, besides that they were fine...
Insurer: Fetch
By: Donna Rae Davidson