219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Difficult to get the claims
Difficult to get the claims. The vet sent the documents they need several times and still they don’t get them.
Insurer: ASPCA
By: Anonymous
Best pet insurance
MetLife is the best! I am so happy with how affordable & comprehensive this insurance is! It is easy to contact customer service & the customer service representatives are super helpful & curteous!
Insurer: MetLife
By: Rachel
Good Results
Once we had several copies of vet visits uploaded, our reimbursement was paid in less that 5 business days. Thanks to all who helped along the way.
Insurer: Pets Best
By: Becky
Misused preexisting condition clause to unethically deny claim
Updated- Please Review My Personal Experience In my personal experience, it appears that the company in question prioritizes collecting payments rather than fulfilling their obligations to cover veterinary bills. The persistent efforts to dispute every aspect of coverage can be draining and ultimately not worth the hassle. When a company requires intervention to adhere to its own policies, it raises concerns about their credibility and reliability. If they resist a minor claim, it calls into question their commitment to honoring more significant claims in the future. In my case, the company distorted a simple claim, disregarded the trial period, and created a preexisting condition after the coverage started 2 weeks later to deny a legitimate reimbursement for a veterinary exam. Despite medical documentation not supporting their claim, they persisted in their refusal. Following an appeal and adjustments to my coverage, I have taken steps to assert my rights and hold the company accountable for their actions. For me, this is not simply a matter of cost but of principle. I refuse to pay for a service that requires excessive effort and excessive intervention for basic reimbursements. Integrity and adherence to policy should be the cornerstone of any insurance provider, not just friendly customer service. In conclusion, actions speak louder than words, and I expect my insurance provider to uphold their commitments with transparency and integrity.
Insurer: Embrace
By: E.A. KELLY
I’m glad we found this insurance and a…
I’m glad we found this insurance and a good rate at that.
Insurer: Fetch
By: Doreen phelan
To the Executive Leadership of Pets…
To the Executive Leadership of Pets Best, I am writing to express my extreme dissatisfaction with the service I have received regarding my claim for my pet, Hurley. It has been over a month since I filed the claim, and the lack of action from your claims department is unacceptable. Despite multiple communications with your managers, there has been no progress, leaving me in a dire financial situation that is now threatening to ruin my credit. I demand immediate action to expedite the processing of my claim. The continued delay is intolerable and reflects poorly on your company’s commitment to customer service and reliability. This situation has caused significant financial strain, and your inaction is completely inexcusable. I expect a resolution to this matter within 48 hours. If it is not addressed promptly, I will have no choice but to escalate this issue further through legal avenues and public platforms. Consider this your final notice. Sincerely, Carlos Guzman (dog dad of Hurley)
Insurer: Pets Best
By: Carlos Guzman
Ashley was awesome!!
I spoke with Ashley to get my new puppy added to my current dog’s policy. She was professional, kind, listened to what I was needing and knowledgeable of the policy guidelines and the extras that I was interested in purchasing on the policy. I love AKC pet insurance and their customer service!
Insurer: AKC
By: April P
Joshua listened to all my question
Joshua listened to all my question. He answered everything I needed to know. Didn’t make me feel pushed into anything. Really appreciated his help.
Insurer: Fetch
By: Linda Appleby
Amazing communication
Professional, patient and amazingly well versed in all aspects of the Sonnet offerings.
Insurer: Sonnet
By: Ron Schneider
Quick processing time
Super user-friendly, quick processing time, and very easy to submit claims!! Love spot!
Insurer: Spot
By: Claudia Bracey