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So far it’s been okay
So far it’s been okay. Our first couple of claims kept getting denied for false preexisting conditions but after we appealed and had our vets explain that Embrace was wrong in denying it. Embrace finally accepted the claim and gave us a refund. Seems to be great but you have to make sure your notes from the vet are perfect and make sure Embrace doesn’t just deny your claim for a dumb reason.
Insurer: Embrace
By: Kristian Stevens
Samantha is the best.
This was not my first conversation with Samantha. It might have been my third. At this point, I’m happy to hear her voice when she answers my call! Each time, she has been a pleasure to speak with - polite, efficient, and personable. She has always answered my questions completely. She is a true asset to Fetch.
Insurer: Fetch
By: Colleen Kirby
Great customer service
Great customer service! Very easy to deal with over the phone.
Insurer: Sonnet
By: amanda rolph
Pre-existing Condition
We have two pets with Embrace. A senior dog and a less than two-year dog. The lesson I'm learning with our senior dog is it seems like every claim is tied to a pre-existing condition and the claims are denied. The response I get from the adjuster tells me I could go back to my vet for additional information if I feel the claim is not justified. It seems to me that if there was a possibility of a loophole or missed diagnosis the insurance company could reach back to vet for additional information. I would not know what to ask for whereas the insurance company could speak directly to the vet knowing exactly what other information may be available to possibly honor the claim. I question myself if pet insurance has value for the price paid on senior pets (dogs in this case).
Insurer: Embrace
By: Steve Cowan
Very helpful experience!
The representative was thoughtful and knowledgeable and very pleasant to work with!
Insurer: Fetch
By: Alexandra
Answered all my questions
Answered all my questions - quick response and approval.
Insurer: Prudent Pet
By: flyaaronmsn.com
Amanda is personable and I just loved…
Amanda is personable and I just loved our interaction! I absolutely loved everything about this process. She made it easy and was very informative! Thank you Amanda!
Insurer: Fetch
By: Michelle Linn
So far the reimbursements have…
So far the reimbursements have absolutely paid for the premiums that I have paid. Well worth it and glad I got Spot for my 5 month old Chihuahua
Insurer: Spot
By: Customer
I feel it’s really sad that my puppy needs to die
I feel it’s really sad that my puppy needs get violently ill or die before the insurance will pay for his surgery. My puppy NEEDS to be neutered because his testicle never dropped which causes severe problems.
Insurer: Embrace
By: Michal Johnson