224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good service
They are always very supportive and quickly get claims paid.
Insurer: ASPCA
By: Karen Pieton
I have another dog with different…
I have another dog with different insurance and getting onboarded and getting claims paid are easy and fast. We had a claim in July and it is just getting paid in October. So much work for our vet and myself. Thought USAA affiliate would be better it has not been easy. Price is okay.
Insurer: Embrace
By: Rachel Green
Very fast claims process
Very fast claims process. We are very new to the pet insurance industry. Will need some time. But our first claim was really quick.
Insurer: ASPCA
By: Maureen Knick
The claims submission process was so…
The claims submission process was so easy. My claim was also processed very quickly! I didn’t run across any issues.
Insurer: Spot
By: Celeste Garcia
A very positive experience with Customer Service
A very positive experience while interacting with a Customer Service Representative at Sonnet Insurance over the phone. I was offered tips and advice to edit and adjust my insurance policies on the web interface while the CSR walked me through the change steps patiently and courteously. A recent claim was also a positive process, this the reason I have been with Sonnet for over six years.
Insurer: Sonnet
By: David Tom
Corporate Greed
Embrace excludes pre-existing conditions, as do other insurances. This works against the efforts of the greater society to see to it that shelter dogs and older dogs are adopted. There is no option to pay a higher premium to include pre-existing conditions. More importantly, as near as I can tell, there is NO downward adjustment of premiums to offset the exclusion of pre-existing conditions. Premiums have been steadily increasing at about 20% a year, rapidly putting pet insurance out of the reach of all pet parents except for those who don't really need it. That being said, this was my first time filing claims in 3 years, since I rarely meet the deductible. I filed a year's worth of claims in one day. They were all processed within 48 hours. Staff is friendly, except for when you call to rant about the increase in the cost of premiums. Yes, my furbaby has a recent cancer diagnosis, and Embrace will do nothing to help. With all the money they are raking in, you'd think they'd find a way to offer small grants to those of us who are being denied coverage due to pre-existing conditions. What was the pre-existing condition? A drained cyst.
Insurer: Embrace
By: Kim Eastman Igleheart
Great company to deal with
Great company to deal with ! No beating around the bush ! Fast correct information and agent was knowledgeable and polite !
Insurer: Sonnet
By: David
The customer service representatives…
The customer service representatives were professional, kind and so genuine. The entire process was simple; every question I had was answered with ease and very comprehensive explanations.
Insurer: Pumpkin
By: customer
Long processing times and unrealistic annual incrrases
I have had pet insurance on both my dogs for almost 3 years now and have made very few claims. They claims I have made, have almost always applied to my annual deductible so I have barely been paid out. It takes weeks to process claims and every year my premiums have doubled and my dogs aren’t even that old. It has definitely not been worth it for me so far and if the premiums continue to double YOY then I’m not sure I can afford to keep these policies. I encourage people to shop around and understand the policy fully and annual increases as I was expecting a small increase but not double when I’ve barely been paid out.
Insurer: Pets Best
By: Shannon Valenti
Peace of mind
Really gives me peace of mind to know my pet's healthcare will be taken care of.
Insurer: ASPCA
By: WD