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I find it very easy to make a claim and…
I find it very easy to make a claim and the response time is really good ...
Insurer: Spot
By: KB
Have to upload treatment separately to the invoice
Easy process but only the invoice is asked for. My invoices don't contain the diagnosis, so I have learned to upload the notes separately. It would be nice to complete the process all at once.
Insurer: Embrace
By: Charlie's Mum.
Input Key Entry Problems
It was very difficult to enter the name of the health provider... The box did not list any providers , gave you an HTML message and would not let you enter a name. It took many tries to finally do it since it would not let you proceed without it.
Insurer: Embrace
By: Angel Maisonet
Great experience all around and…
The rep was very knowledgeable and worked with me on pricing. I got the feeling she was an animal lover too so she was personally vested in my experience. Great company. Better rates than anyone else.
Insurer: Embrace
By: Maureen Cronin
They overcharged me me two months in a…
They overcharged me me two months in a row. I had to continuously call and I was not compensated for the inconvenience. The rates also go up even if you don’t use the policy. I did not say I wasn’t refunded. However, I said I was not compensated after being on hold for almost a hour. The manager did nothing to ensure they appreciate customer service. This was a billing error on the companies behalf. What was given to me for the time that I wasted out of my day to correct service that I pay my hard earned money to? Yall have policies and deductibles that will always be followed when it’s time to use what we pay into for months. I deserve to be compensated for the inconvenience caused because of negligence. It was not my fault I was overcharged.
Insurer: Embrace
By: Dajah Benton
Easy to make claims with friendly on…
Easy to make claims with friendly on phone ! Understanding of my pets distress ! Mine too!
Insurer: Trupanion
By: Roberta M.
Slow reimbursed. Very slow review
I submitted a claim on 10/21 and here it is, 11/3, and it’s still in review. Nothing big. Just a wellness exam, shots, etc. the doctor gave me cream for my dogs skin irritation. Nothing else. It takes a long time to get reimbursed.
Insurer: Embrace
By: Phyllis Tozzi
Why did I wait so long?!
I've always had dogs (and cats!) and I've never had pet insurance. Big mistake: pet insurance is REALLY helpful, and I couldn't be happier with Embrace.
Insurer: Embrace
By: Richard
We’ve had Embrace for years
We’ve had Embrace for years, Embrace is the best. Always great service and fast refunds.
Insurer: Embrace
By: Danielle Haussmann