225,208+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,208 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent service
We’ve had such a great experience with our pet insurance and truly feel it’s one of the best decisions we made for our pet. The coverage has given us real peace of mind knowing we can say yes to the care our dog needs without worrying about the cost. Claims have been straightforward and processed quickly, and the reimbursements have been fair and consistent.
Insurer: Pumpkin
By: Parul
First time for pet insurance
We took out Embrace insurance on our puppy 3 years ago. First time we used insurance for a pet. Lucky us that we did. Our dog got very ill this year and we easily paid $35,000 in vet bills for her. Embrace covered 90% after our $750 deductible. This was a HUGE help! Thank you Embrace! Customer service was excellent.
Insurer: Embrace
By: donna poulson
The price and amenities are what I’ve…
The price and amenities are what I’ve been looking for. So glad I found this insurance.
Insurer: Nationwide
By: Bubbles Love
MetLife Pet insurance makes the claim…
MetLife Pet insurance makes the claim payment so easy and fast. Customer service is always professional and knowledgeable. I have enjoyed my experience with MetLife very much.
Insurer: MetLife
By: Livia Carlotto
Dog in car accident and great Insurance so far
So far after our amazing dog, had a car accident the Healthy Paws insurance app and process has been very straightforward. Easy to use efficient and well done. We still have more veterinary care associated with this claim coming up so I’m hopeful they will be as helpful with the future part of this claim but so far they’ve been great.
Insurer: Healthy Paws
By: anonymous
Beware if you have a larger than normal claim
I've been with Healthy Paws for 11+ years. For the majority of the time, the rates were fair and just. Overtime (not unexpected) my rates increased year after year. Again, not unexpected as my dog got older and inflation rises. However, not long ago they changed my policy from the original $200 deductible and 90% reimbursement to a $500 deductible and a 70% reimbursement. So basically charging me even more in addition to the yearly rate increases. They did this without notification, although I guess that wouldn't have made a difference. Over the years, they were quick to review my claim and send a direct deposit based on my invoices. All of those claims were for small amounts, the vast majority under $500. This year my dog had major surgery that cost in excess of $15,000. I submitted that claim and after a few days I was told that there was an "error" in the invoice. So, I contacted the animal hospital and had them send a new invoice. I submitted that invoice and was again told there was an "error". So, I called customer service to discuss the issue. I was on hold for at least an hour trying to get through to determine what exactly the issue was. The worst part of all of this is during the period where my dog had a rough recovery from the surgery. My guess is that if a claim reaches a certain dollar figure they give you the run around in hopes that you'll get frustrated and/or drag your feet so the claim doesn't get paid out. Very frustrating dealing with the customer service agents who were fairly clueless. Needless to say I'm very disappointed in this most recent transaction.
Insurer: Healthy Paws
By: John Wardell