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Underwriting to find any pre existing issues.
Applied over phone on September 12, 2024 paying in full for one year ($600.16) for my 10 year old feline. Was not aware that the underwriting process would take this amount of time. Now concerned, that I dropped my other carrier, Nationwide too soon without making sure that my pet is covered with no waiting period.I have an annual check up due this month and now on hold. I do know that they will be looking for any pre existing conditions. Wish we had Obama Care for pets! Either way, I’ll keep my appt for my kitty no matter if she is covered or not. The online and telephone experience from Embrace is good and very friendly. Updates via email would be helpful. Last update was 10 days ago on a CC from my vet requesting medical records. I called Embrace when I received that email correspondence this past week to correct the age that was reported as incorrect. I was told by the very nice person who answered my call, that they had the medical records and that it was now in review.
Insurer: Embrace
By: Jim Martinez
THE BEST PET INSURANCE!
Embrace is the most incredible pet insurance there is. The custom service representatives are always quick to help, friendly and very compassionate. If it wasn't for Embrace, I don't know how I would have been able to cover the cost of chemotherapy treatments for my pet. I couldn't recommend them enough!
Insurer: Embrace
By: Siena
Amanda was very helpful in deciding a…
Amanda was very helpful in deciding a policy for my new pet. Very kind and responsive.
Insurer: Fetch
By: Becki
Great insurance
Great insurance, quick reimbursements , easy online claim system . Have been using this company for 3 years now.
Insurer: Pets Best
By: Anna Zavyazkina
Carmen was kind…
Carmen was kind and took her time to understand. She didn’t push anything and listened when I had a million questions. I’m impressed with this company!
Insurer: Prudent Pet
By: Trish Hibbert
Amazing service!
Amazing service!! Excellent staff and wonderful coverage!! My girl got sick and the bills were huge! After the deductible, I got so much back!! Thank you!!
Insurer: Embrace
By: Sadie presutto
I am very happy with quick responses…
I am very happy with quick responses and friendly staff
Insurer: Figo
By: Doug
The representatives on the phone are…
The representatives on the phone are very helpful and courteous, it is very easy to submit a claim on the app. The claims are reviewed in a timely manner and reimbursements arrive quickly.
Insurer: Embrace
By: Pat H
Embrace was there for us
When my dog had a medical emergency, Embrace came through for us. It was easy to use the website to upload our documentation and they processed all of our claims very quickly--I was impressed!
Insurer: Embrace
By: N. Vlachos
NOTE FORMAT
I bought pet insurance for two cats, but Embrace would not approve due to vet note format...had to be SOAP notes. Notes were comprehensive so I insured with another company.
Insurer: Embrace
By: Laura Peck